Beachscape Kin Ha Villas & Suites , Cancun

 Beach !!! Beach!!! Beach!!!
Stayed with my wife in september 2016.Location is fab ! Quiet and not overcrowded. Budget for us.Benefits waiter service on the beach .Wi-Fi good everywhere,even on the beach. Room been cleaned good. Food ok,good choice, bottled ! wine. No matter is one only pool,as used only beach.Sun beds available all the time. Special Thanks to Mr Raymundo,who keep hotel service on high level .

 Hollyday
I stayed few days with my wife at beach scape kin ha .i love this place ,the beach was very beautiful servers were always kind and helpful with everything .thank you all of them and the supervisor at the palapa .the room had a lot space and with the great price thank you beach scape .

 Stay away!
We stayed at Beachscape Kin Ha Villa & Suites for 5 days. I must say, what a horrible experience for us. Front Desk: Check in was handled very badly, the front desk guy tried to check in the wrong person! Lucky I spotted the name, then we had to pay extra on top of what our reservation stated. Beware if you ever require/have to pay extra, please make sure that you get a receipt as they would deny or make you look like you're lying just because we were too trusty or naive and didn't ask for a receipt. As read on one review, beware of extra charges added on to your bill on check out. I work for a hotel in England and in my experience you should always be polite and be able to work under pressure or deal with difficult guests. One particular FD staff made our stay unpleasant and in badly need of retraining. Room: spacious but in need of updating. On our first night, the shower cubicle drain was blocked, but to be fair we didn't have to wait long for a maintenance guy to come and fix it. But even after that there was a bad drainage smell in the shower cubicle. Our air conditioned stopped working after our second night, reported it to the night lady at the front desk, who told us she would send someone to fix it. We went out for dinner, but when we got back to our room 3hrs or so later the a/c still wasn't working!!! So we spent another night sweating, for security reason we couldn't sleep with the patio glass open as the screen door didn't have a lock.Food & Beverages staff: One thing I cannot fault were the staff in both breakfast and dinner restaurant. They're a credit to the Villa! Hard working and polite people, especially the waiters who served us Carlos, Daniel and Christopher. The young concierge named Jonathan was polite and friendly.Grounds: The Villa ground is clean, pool was cleaned every morning. The beach side is lovely too, very clean. There's an on site shop, essentials can be purchased here and prices were reasonable.Location: Local buses were great, they come often and they would wait for you too! It cost 12mxn peso p/p. You can walk to main built up area if you fancy a stroll, spoilt for choices when eating out. Las isla shopping mall is only a bus ride. Here you'll find lots of shops and restaurants.

 Nice hotel in convenient and beautiful location
Hotel is pretty open-air hotel convenient to bus stops and hotel zone shopping and on a quiet part of the beach. Breakfast buffet was excellent. Lunch and dinner in the restaurant quite good with very attentive and pleasant service, especially Daniel Reyes who invited us to ask for him the next day as well. Our room was clean, spacious.

 Beautiful Beach
We stayed at Beachscape Kin Ha at the end of August. We stayed in a one bedroom suite. Very nice. This is a great place if you are looking for some place a little more intimate, quieter and smaller. The beach was beautiful.More

 La Palapas Restaurant
Our dinner server (full duration of trip) Jose Daniel Reyes was fantastic. He remembered what our preferences were for drinks and always went out of way to make sure everything was perfect. I highly recommend you ask for him if you stay at the Kin Ha you will not be disappointed!!

 A laughing stock.
Our stay at the Beachscape was a mix of emotions really. When we arrived at the hotel front desk to check in we was told to sign a waiver of liability for all personal belongings and damage to the hotel (fair enough but we have never signed one before in any hotel). We would have preferred a welcome to the hotel rather than being slammed with documentation. We was given the key card to our large suite which was very well maintained and very spacious with a huge balcony! However the room was a little noisy being on the back of the hotel towards the main road. Unfortunately I was very poorly this night and had come down with flu. I was exhausted and needed rest. After 1am the traffic was still very noisy. When asking to move rooms I was spoken to very rudely by a lady on reception and told we can't move tonight because we have already used the bed and there was nobody to clean the room. Another lady behind the desk rudely interrupted my conversation and shouted "why do you want to move" I told her I was poorly and couldn't sleep with the noise. She huffed and puffed. Upset I went back to bed. We stayed in the room for the duration as we felt a Burden. The room was damp and smelly, very musty not what we expected. Very Disappointing. The beach is beautiful! Lots of sunloungers available around the pool and beach area! Nice service from Alejandro on the beach who was always so kind and pleasant remembering our names. Thank you. The hotel and apartments are of average quality.The hotel itself was quiet and we didn't seem to meet any English speaking people as my Spanish is only minimal we found this hard to communicate with reception staff. This brings me to the laughing stock part. We used the laundry room which was very poor their was only 1 machine working. All the other machines had broken signs on. A token for the washing machine is 45 pesos. I gave a man at reception 100 pesos and got back 35 pesos. I stupidly didn't check at the counter but when I went back one second later to say I hadn't received the correct change was laughed at and told nothing could be done. No apology, the money they gave me was ripped and in a poor condition. I think the main issue for this hotel is the customer service. We got short changed three times in our visit, It really is shocking. Nobody welcomes you or says thanks for staying with us when leaving. If you have an issue the front desk will not help you at all. I am not one to complain as I just get on with it but this holiday that I saved up for all year was not very good to be honest. You don't feel a valued customer but more like a pest to the staff. Will not be returning. I'd advise anyone else to avoid. Poor food, poor service = poor hotel

 La palapas restaurant
Jose Daniel Reyes, was our server for most of our dinners. He was very professional, caring and took the time to know what we liked and didn't like. He made our dinner experience a pleasure. If you are in Cancun staying at the beach scape kin ha, make sure to checkout the La Palapas and ask for Jose Daniel Reyes.

 Superb
Two weeks ago I visited Cancun. And it was a great place. I love the hotel beach scape, quiet and beautiful beach. The specials from the chef were great and the service was outstanding! Thanks to the supervisors of the restaurants, always nice with us. The rooms were really nice you can cook inside your room !! Love it ..for sure I'm coming back.

 An exceptionally clean Hotel and very spacious rooms with excellent views and amenities.
We traveled by a hired bus from Belize City to Cancun in Mexico for a 4 day visit and was very surprised by the very high quality of the hotel we stayed in. The pool was very good a the stay was wonderful with just one day of rain.

 Worst Hotel Service
I recently visit Cancun Mexico for my 30th birthday with (4) friends! We chose to stay at Beachscape Villas because it was close in the hotelzone and we were able to walk right out on the beach. Hotel itself was pretty modern. They had a pool, a restaurant, gift shop, breakfast area, gym, playground for kids and then the beach chairs located right in front of the water. One major problem that this hotel lacks is customer service. I'm so disappointed that I have to write this, as my first experience in Cancun and also as a travel agent. Prior to me arriving, the hotel cancelled 1 out of the 2 rooms we had booked with no notifications. They didn't try to call or email us to let us know they were having credit card issues. They said they just kept trying to charge the card. The credit card company said there were no charge attempts and that the room was just cancelled! On top of that, their rooms were "sold out" yet they still wanted us to send a copy of our ID and passport for verification. If they already cancelled the room, why would they ask for identification still.everyone flew separate and arrived on different flights. Two friends of mine checked in first, then I arrived shortly after. I checked in at reception with Emilio and everything was fine. Since my two other friends had their room cancelled they booked at another hotel close by at Rèal Inn Cancun which was about a 7 minute walk from Beachscape. As we got ready for our first night out, my friends came to meet us at the hotel. Security guard allowed them to enter but the reception said they had to pay $50 per person to come visit us! Sounds like a bunch of bs! This was the start to our horrible stay! They then wanted to charge $45 per day for a third person, though they claim their hotels were sold out and didn't have any rooms available. We had a one bedroom villa with a sofa bed enough to fit 5 people! Then the same person who checked me in stated if you just give me $100 cash, she can stay here. We didn't give him the cash. Felt like it was a scam. We went out that night, came back and they locked us out of our room. Second night here, they locked us out again to try and haggle for more money! They locked us out of our room for a total of (4) times to try to keep getting more money out of us and cutting personal deals!As we checked out, they tried charging for my friends who came to the hotel to get us, and for the third person!! Just ridiculous! I'm disappointed in my stay here and I don't recommend anyone booking here!I walked into (2) other hotels while I stayed here in Cancun and none of them treated me the way this hotel did. Rèal Inn Cancun was super welcoming, Presidente next door allowed me to get cash out of the atm no problem. There are lots of other beautiful hotels out here in Cancun. I suggest everyone book somewhere else. To top it off, as we're waiting for our shuttle the manager Magin Hernandez tried once again to charge us $45 for visitors. No where on the website, any other travelers website did it state that, nor did She have anything in writing! I will definitely not be returning!