Sao Paulo, SP
Wonderful, beautiful view!
I was already astonished by the photos I saw on booking sites, connected to its prices, so I went with a "be prepared" attitude, but still, I was pleasantly surprised.Emporio Hotels & Suites Cancún offers beautiful, very spacious rooms, THE MOST comfortable bed and pillows I've ever slept on, perfect bathroom area and amenities, big, private terrace with the most stunning view to the sea (which you can see and enjoy even just lying on the bed); spacious wardrobe / chest of drawers, good internet connection, great swimming pool area with plenty of activities for kids, as well as nice beach service, massage, restaurants and pool bar. Despite the size of the hotel, you will sleep in total silence and peace.Reception staff is very welcoming, friendly and helpful, particularly Coral, Carlos (Reception Coordinator), Iran (Bell Boy), Zury, Paola, all led by Patrícia, the Front Desk Manager, clearly the leadership key to its success, as she is firm, but also fair, accessible, showing empathy and respect for guests. The swimming pool is open till 10 pm., which is great; security staff is discreet, but with their eyes open. Friendly and helpful staff there too, with Fatima, responsible for fun activities for kids, also helping in the beach area.I loved this hotel and highly recommend it, as I've already started doing it on Facebook and I will definitely go back.