Southern Mexico, Mexico
We stayed at Fiesta Americana Condesa from sep 23th to sep 30th (Mum, Baby boy and Dad), in general we had an amazing time.The occupacity was around 50%, which was perfect for us traveling with a seven months baby, we always found a chair and umbrella with no problem.But here where I start my review...We checked in earlier that the check in time, we didnt feel like any special welcome, maybe they were not waiting for us or we were early, but i have always thought that front desk is crucial when a guests are checking in because it is the first impression of the entire hotel, we didnt get any towels or water not that really matters but i read some people got those things, i cant say anything bad or good about the people in the front desk they were just ok, the check in was quick and we could use the room right away (because the occupacity was low). Something that they have to change is that they need to have the maps for the hotel in the reception, we just got a photocopy of the activities in the hotel and some other information in the check in, if you need to get a map you have to go to the concierge people that will try to get you into the time share meeting, we were lucky and avoid all this.For eating there are lots of choices: For breakfast the choices are the buffet which was good, the bread was soft and tasty, there were lots of options from the chef making eggs and quesadillas. The other option is just like a corner place by the lobby they serve coffee, hot chocolate, champurrado and tamales, and at night this place is called “La cenaduria” that serves traditional mexican finger food. For lunch, the buffet is open again and the restaurant by the pool bar, we ate once there only it was good, they have seafood and other staff like chicken and beef. “La Cevicheria” is other option for the lunch it is only seafood, the food here is really good. If you like pizza there is a place on the upper pool área, the pizza there is really good too!! Also there is a place by the pool that has amburgers, hot dogs, nachos…For dinner:For dinner i believe they have four restaurants open, but you have to check because some of them close one night*.The options are Italian, Steak house, Oriental and of course the Mexican, for the italian and steak house if you are with kids the good news you can bring kids before 7pm after that it is adults only, the steak house is the only one that requires reservation with 24 hours in advance, i cant say anyhting about the oriental since we didnt go there, but the Mexican was really good, the food was great, and the service there was the best, we enjoyed it there, we ate in the Mexican restaurant three nights just because we loved it, we want to say thank you to Leonardo for his amazing service, He was very nice guy and profesional, he made an amazing dessert on our table which was very delicious!The lobby bar was ok, just another bar nothing special.The room was always nice and tidy and the people that clean it did a very good job, we are sorry for not having their name.In the room we stayed, we had a safe, fridge, an screen i believe it was 55”. The bed was confortable and the air conditioning worked perfect for us. The wifi worked very well even in the rooms, the only one side down of the rooms is that in other reviews you may read, the bathroom seems to have no privacy, because there is not like a proper wall it is just glass so if you are with your couple it is ok but if you are with your parents or siblings you wouldnt like to change there lol. You can change in the bathroom where the shower is but it could be no the best place since it is wet from the shower… Other thing you can find in the hotel: Spa we couldnt take a service but it seemed to be busy, the gym is small but has all you need for your workout while holiday. Kids club (ages 4-12) we never saw it open, maybe we didnt go around the opening hours, all these places are located in the same area.There is a bar called “La cantina” which is a good place to hangout, it was empty all the time. Next to the theater is the teens club which i found a little bit weird for this club to be there since its a very quite area when shows are not going on. The hotel shop moved to the lobby area for some work going on at its location, prices as you could expect are more that anyother place you can think, we asked for a floatie for the baby and it was 450 pesos and we didnt buy it there because we were going to downtown for some shopping and went to wal mart and found exactly the same floatie in 147 pesos, 300 pesos less that in the hotel, i know that they need to make money but 200% more i think it too much, some nappies for the baby for the pool 350 pesos, outside in the farmacy 150, those are an examples, you decide if you want to spend that money, the bus cost you 12 pesos one way to the stores per person.The pool area is big and lots of umbrellas, there is an area special for kids with a pirate ships and sliders. We want to say a big thank you to Mr. Heraclio for his amazing service in the pool area, he made sure was always had a drink and a bucket with ice to cooldown our baby´s bottle.The beach is just amazing, the different blue colors in the ocean can be seen when its sunny and the ocean is calm, i hope you get the chance to see it, there is a beach bar on the beach but it was closed most of the days we were there.The entertainment people had activities during the day and shows at night, we couldnt make it to the shows since our baby was asleep by 8pm every night. Make sure you ask them about the activities, they have a workout on the beach which we heard was really good, yoga class by a profesional teacher. We found out almost at the end of our stay.We would like to thank everyone who was there for making our stay memorable.Some of the names we want to say:Mr Heraclio – Pool areaLeonardo – Mexican restaurantEnrrique, Israel, Choco and the girls from entertainmentAnd everyone who we cant remember their names at the moment, thank you!!!Now the one million question… Would we recommend this hotel?Yes, we would recommend it.