Golden Parnassus Resort & Spa - All Inclusive (Adults Only) , Cancun

 We just left!
Overall, we had a great trip this week at the Golden Parnassus. The staff were great and super friendly (find Oscar, Sergio, Jose and Fonzi!) The resort was a little outdated, and with the rain when we first arrived the hotel was experiencing some areas that were leaking. Overall, the place is due for some updating! The rooms were clean and the cleaning staff cleaned our room throughout the week which we greatly appreciated. I wish the towels were a little softer though! We stayed on the ocean side and had a wonderful view. Some could say it was the tequilas fault, but I did bust my butt a couple of times coming in from the balcony! So be careful when that tile gets wet because you’ll end up with a nasty bruise like me! The food was decent, we really loved the variety of restaurants the resort had to offer. One of the restaurants was closed due to the off season, but we never went hungry and enjoyed breakfast in the buffet the most (that’s where Oscar is, he is wonderful!) We actually got engaged on this trip! Yaaaay! My fiancé booked a romantic dinner on the beach and Sergio took excellent care of us. They gave us a bottle of wine with our picture on it and made us feel so special throughout the week! We appreciated it so much!SO THE BIGGEST PROBLEM we encountered was the pool. We arrived on Sunday, spent a few days of our trip at the pool, went on an excursion to Xplor (we recommend if you like ziplining and water activities!) then WHAM! We woke up thursday to a closed pool and NO WARNING! Thankfully we were leaving on Friday so spent the day at the beach, BUT some people that were arriving weren’t so happy. We understand that maintenance is needed, but discloser is all we ask for! The resort offered free activities and discounts for the inconvenience but if the pool closure would have happened earlier in the week then we would have left! Overall, we had a great time! We enjoyed the staff, the people we met and the resort. If we were to return to Cancun we would more than likely try another resort but don’t overlook going here! Hopefully they will update soon and we would love to come back!

 Incredible views and tasty food
We enjoyed our first couples vacation ever at the Golden Parnassus. Let's get the bad stuff out of the way first; the rooms were a bit outdated and industrial, the sixties bar was dead and kind of run-down, and the buffet was okay and pretty bland. Otherwise, we really enjoyed the free booze, the five or six different restaurants, the insane views, and the outdoor bar. As soon as we arrived we were given a cool towel and a fresh pina colada and that set the tone for the entire stay. Every staff member was incredibly helpful and fun (with the exception of one waiter one night). My favorite restaurant was the steak house, while my partner's favorite was the beachy seafood place. I would love to stay here again, and I'm so glad we picked this place.

 Greeted like family!
We returned for our 6th visit to the Golden Parnassus a couple of weeks ago. Upon arrival we were greeted with hugs from familiar faces. It has been way with every arrival. The staff go out of their way to make you feel at home. Oscar, Jesus, Angel, Gamma, and others serve with such hospitality that rivals any place in the States. We are never disappointed with the food choices from any of the restaurants and the ocean view is breath taking. We enjoy the 3rd or 4th floor for that reason. We have already booked our 7th trip for next April .

 Great Stay
Stayed in September 28, 29, 30, 31 and Oct 1 & 2, 2017 Jose is the best in the bar and Oscar and the Buffett amazing this was our second time here and we will return thanks for a great time I would highly recommend this place plus the ocean is amazing you will not be disappointed

 Vacation
Overall a very nice to stay! Food was good but not great. The places to eat should be open everyday! Rooms were clean, but needed more furniture. Staff was great. Shops were good but just a bit pricey!

 interesting time counting all the wet towels mopping up all the ceiling leaks!!!!
this was our second time here and last never again this resort has gone to the pigs.....We had the SAME (yes same) thing for lunch every day for the week we were there ....Only different soup .no umbrellas in the hot sun beating down on you bad burn,, cheap booze I guess people don't care they drink it cause its free we like something with a better taste in booze. The staff was amazing they made our holiday management forget it they wont see us for a third visit .....Please do not book its cheap and that's what u get CHEAP CRAP resort .the hotel staff had a attitude like it or tough we spent just about 4 grand to upgrade cheap vacation it was not nothing for us cause we are back for second year just an even worse room then last year yuck ...Please take a good look before booking what you see is not what u get tyou [email protected] contact me if more information I have a long list of cheap resort complaints wont go back even if they gave me a free trip..... .....

 leaky building everywhere
when ever it rained which it did everyday we where there leaks in ceiling every part of hotel they don't fix anything just paint over it buffet not open every night same lunch menu every day most of staff try real hard but less of them this year would not put out pool umbrellas for three days in a row got so burnt i was not out there for most of holiday they use cheap booze for there bar drinks tastes like paint thinner went to better stuff but when bottle gets down they add the cheap stuff to it the owner is in just to make money won't listen to the complaints place was half empty asked for upgrade room had to pay another 480 dollars us i like many that i talked with would not go back just so poor not even a one star

 nice time
My brother n I had a great time! They accommodate us when my brother couldn't walk as good and put us on the 1st floor which helped a lot. The staff did a good job making us comfortable and kept asking did we need anything.

 Fantastic Time!
Accommodations great, choice of restaurants and menus great, pool and jacuzzi great, staff SUPER GREAT. This was our9th year coming to Cancun, first time at Parnassus, and we are sold! Wonderful place, but most of all, NO KIDS! We're coming back next year!

 Anniversary trip for friends.
Staff was great, food and drinks were great. Resort was clean. Room service was great and on time. Evening shows were very good. Resort was not crowded at this time of year so the service was excellent and no waiting.No complaints!

 ~Girls Trip 2017~
All the staff was very attentive, I felt safe and well taken care of, food was very good in all locations. Rooms were clean. Pool was clean. Jose and the bartender in Pier 12 made amazing drinks. Yessica makes the best fajitas or in our case chicken & shrimp Nacho's. Oscar and all the staff took excellent care of us in Paradise!

 5 Days at The Golden Parnassus
Well truth be told, we had a great time. HOWEVER what MAKES this hotel is the STAFF. THEY deserve a better hotel. It's old, I can certainly forgive that, but when we were there the was a torrential rainstorm during dinner, and we were actually getting rained on in the restaurant. It was The Old Barn, which was quite good. There were leaks in the lobby, one of the elevators had no service. One of the restaurants was closed the entire time we were there. Jesus, Jose and Gaba, were the highlights for us. They remembered our names. what we drank etc. This could be such a better hotel! If you are an adults only resort, put bathrobes in the rooms. Even a refrigerator or a coffee maker would be great. We met people who come back year after year, but one time was enough for us. Not terrible by ANY means, just not extraordinary .

 Budget Getaway
I am writing a review because all of the reviews on here really helped me before I arrived. I went in with low expectations because of all of the bad reviews. I agree with some of the recent reviews that the front desk staff wasn't helpful and they are very stingy with upgrades. We paid for an upgrade so we could get a king bed on a high floor on the ocean side. It was worth it because it would of been loud on a lower floor and they probably wouldn't of given us a king. They are also doing construction on the indoor bar so thankfully we were on a high floor. They didn't even have our room ready until 3:15 after check in and we had been there since 11am. (All week we saw people waiting in the lobby with their suitcases out in the middle of the lobby) . The mattress quality wasn't bad on the king bed. We didn't have any issues with the temperature of our room it was very cool. My only complaint about the room is the curtains the room has no black out shades and it gets extremely bright at 7am. And there are only 2 lights in the bathroom, it is very difficult to see in there and do makeup because the lighting is terrible. The view at Pier 12 is amazing at lunch but the only restaurant we liked was Old Barn. It was by far the most crowded restaurant too. The drinks were not strong...I didn't even get a buzz all week. The food was bad expect for a few things and Old Barn. They charge $15 a day for Wifi but the connection is slow and spotty. The hotel is older and dated but the only major maintenance issue I noticed was the ceiling was leaking in Sixties and they put towels down. Most people who come here don't leave the pool and it's an older crowd of guests who go every year. They are also stingy with the beach towels and use a card system to get a towel. There is little entertainment at the hotel. The positives were the gorgeous beach and the beach chairs were actually pretty comfortable. The best part was the amazing service by the servers and bartenders. Our favorites were the friendly tall man at paradise and Jose. Carlos was good too. But Jose made our visit and is very sociable and entertaining. I wouldn't say to not say here because it was a great getaway on a budget but the hotel definitely needs some improvements.

 Great experience
We stayed at golden Parnassians from sept20th to sept27th the staff was great but the entertainment staff was okay we ad better our first two times bar staff was great teen know I did not drink this trip after my first non school if drink they knew what I wanted especially Jose he was the best bartender we would come back again and again we had a great time

 Good Time In Cancun
All employees were very nice, attentive & friendly. Really Liked the excellent deal with our couples massage. Good spot to various activities & shopping. Did not enjoy the guest smoking all over the resort.

 Okay place.
Relaxing, no pressure, no sales pitches. Food was marginal. A/C in resturants not workinng. Trying too hrd to look like a 5 star resort on a low budget. Staff was best asset. Very comfortable otherwise. Watered down drinks.

 Another wonderful vacation!
We love staying at the Golden Parnassus. This was our 7th trip and once again we had a wonderful time. The staff is amazing. Thank you Jose, Jesus, Fonzi, Carlos, Perfecto and Oscar for making our vacation great!! We will be back soon.

 Some disappointments
As I stated, had a wonderful time, just a few minor and one major disappointment. Not sure if I'll go back to this resort but with the help of the bartenders, we definitely managed to enjoy ourselves and bring my40th in with a bang like I wanted...

 Mostly satisfied
Great location, friendly staff for the most part, late check in was insisted upon, had to wait in the hot open air lobby for four hours without any introduction to the place or explanation for the unwavering check in time when the room was obviously empty. Tried to schedule a couples massage while we waited, four spa workers standing at the desk talking, but they couldn't take us then, we would have to schedule later when the other shift came in. Also $15.00 a day charge for internet access? Really ? Though I'm told that's standard, first time in Cancun, definitely will go again, but will research the all inclusive resorts more thoroughly!!

 vacation with my honey
excellent cant wait to come back in 2018 this was our 3rd time staying hereService is always good food is goodthe only thing I wish there was a coffee pot in the rooms maybe there is in the suites?looking forward to visiting again

 Honeymoon at Golden Parnassus
You will not find better service and more quality people than at the Golden Parnassus. Definitely recommend to anybody looking for a great time! Make sure you see Carlos, Jose, and Jesus while visiting!

 You get what you pay for
The check in staff did not fix the twin beds that were in the room (we requested king) saying they were "out" of beds until halfway through our stay.... The beer garden is under construction... WiFi costs more if you want it.... You will cherish the staff in the restaurants and out by the pool and on the beach. Look for "Fonsie" and Jesus. In the Pier, look for Sergio. at breakfast, look for "Gama"; he made us welcome every morning at breakfast to watch the sun come up! The steaks are great and cooked to order at the Old Barn. Housekeeping was prompt, patient and efficient.... Trust me when I tell you that you can do as much as you want or as little as possible during your stay but get your bed preference in writing before you go!

 Honeymoon
We had a wonderful time with friends while celebrating our honeymoon at the GP. All of the staff was friendly and helpful, everything we needed was taken care of. My husband had a broken ankle and the staff were so helpful getting him to and from the restaurants, the pool and the Tiki bar.

 WORST HOTEL EVER, DO NOT STAY HERE
This hotel was the worst hotel I've stayed in Cancun, considering I visit Cancun pretty much every year. The worst part is their customer service, the hotel management and front desk staff are so rude, if we had any requests or questions they would get upset and rude and answer us with sarcasm. They seemed to be bothered for anything we would ask. We only stayed 4 days and they had the same attitude every day. The room they gave us was extremely humid to a point that we had to use our towels to walk on them to not slip which one of us did slipped and fell on her bottom on a morning when she got up from bed. We had told the staff about this but they didn't do anything about it, we also requested the bed sheets to be changed because they felt very dirty and they never did. Outside in the pool we had to be getting our own drinks because there was very few waiters, the jacuzzi was not hot at all and it had some nasty green color bubbles floating, the restaurants did not have much food variety either and some were closed. The only good part in this hotel were honestly some restaurant waiters and the bellboys that were very nice other than that everything else sucked so bad. I hated this hotel. Never ever saying here again.

 Angel in Disguise
Excellent front desk service, within hours of arriving we had go to hospital and spent 3/3 days in hospital. The front desk receptionist was very kind and went out of her way to ensure that I had everything I needed while I was at the hospital caring for my daughter. Very helpful, very kind, very understanding, very thoughtful, she went beyond her normal duties and was like a angel in disguise. She let my friends into my room, with my permission of course, so they could pack my bags for us to take an early flight home. She and the rest of your front desk staff were all genuinely concerned for my daughter and for myself, and I truly appreciate that. We had to cut our trip short and go home early, while our friends stayed to celebrate with the graduate, but your staff continued to ask if there was any news on my daughter even after we left. The staff is one of the biggest reasons we have continued to return to your hotel. Although they may not always be the same staff, they are always fun loving, caring, smiling staff members. Again, I cannot say thank you enough for all that your staff did to help me get my daughter safely home, I would also like to say thank you to your hotel doctor on call for his care and for sending us to an American hospital.

 Love this place!
Great staff, and location! Rooms are always clean. Our room this stay had a musty smell, but we were only there for the weekend and don't spend a lot of time in it anyway so we overlooked it and did not report it. I am sure they would have changed our room had we asked. This was our 6th or 7th stay and the first time we had a room issue. Overall a great stay once again! We will be back soon.

 23rd Golden Parnassus Visit
It has been over a year since our last trip to the Golden. We have found the changes made to be very positive. Food quality, type of alcohol, cleanliness are all improved. As usual the workers, our friends, are the hotel and make the hotel. We come back because of their love for us and how they treat us. Please get to know in the morning at the paradise restaurant Oscar, Gasper and Gammi. Bartenders Fonzi, Fermin, Carlos, Jose and Jesus (chewy). If you have issues please contact Glenda Young in the lobby. She is such an asset to the company and to us the golden family. Martin in the activity is exceptional. I could list all day. Only negatives I will list is the air conditioning in the paradise is very poor and at night in the shows it was so bad we never watched a complete show. Hopefully that will be addressed.

 Save your money, Dont stay here.
Front desk staff was incredibly rude. They need better costumer service. We had a lot of issues with them, any questions that we asked, we got rude replies. I have stayed at other resorts and this is the worst of them. The room was humid, and the floors would get wet and slippery. I am a very fair person and I don't think this hotel is worth the money i paid..

 Awful stay
We were here for 4 days and it was the worst stay we've experienced. The lobby staff was very rude, we asked questions and got sarcastic and rude replies. The floor in the room I stayed in was super humid, to the point where sheets of papers we had were soaked, and while getting out of bed in the morning, I slipped and fell . We informed the lobby of it, they said all the rooms were the same, didn't do anything about it. Although we had another room and that one didn't have that issue. The same sheets and blankets were used during those days, we asked twice for them to be changed. On our last day, we asked to speak to the manager to let her know of all the issues we had. She stood there, just responding "uh huh." The only good thing about this hotel is that the restaurant staff, the bellboys were wonderful, as well as the bartenders in the pool bar. Still didn't make up for the horrible service provided by management.

 Excelent
Housekeeper Ramona did a great job. Activities staff were the most funny ever. Mr. Martin was the first front man that hosted us with very good attention and provided cold wet towels and a glass of coconut water.

 4th Trip
Great place! Small & easy to get around. But the best is the great staff that has been there from our first trip! Friendliest staff that go out of their way for you. Especially Jose, Oscar, Gema, Elias & others.

 Golden Never Disappoints
Just returned from our 10+ stay at the Golden and as always we had a great time with friends we brought along and friends at the Golden. The Staff remains the absolute best you will find anywhere. Yes, there have been changes at the Golden over the past few years but it remains our favorite resort. Love Fonzy at the Tiki Bar during the day and Jose at the Tiki Bar at night but with the new "rotation" schedule we had Fonzy at the Tiki Bar and Jose at the Dolphin (Beach) Bar on day shift during our stay which was great. Food, drink and service remain as good as always. Still no free WIFI and $15 charge per day is not reasonable for what is included at most resorts. No invite to Managers Reception for return guests as in the past but that wasn't a big deal. All in all the Golden is the best adults only in Cancun for us.

 Fabulous!
Such an amazing time!!!! This is our second visit and we will be coming back again. The pool service and entertainment crew are fantastic. The food at the restaurants was really good. The buffet was ok, but could have been better. Solution-room service! They're amazing. We cannot wait to go back!!!!!

 FunTimes Once Again #7
First offf special shout out to Jose at the Ticki Bar (he is so crazy), Liddia that would bring us drinks on the beach and inform us about baby turtul releases. Gamaill at The Pardice restaurant(always has a smile on), and Silberio the awesome Bellman that has been at the hotel for 27yrs. The rest of the staff all do great jobs by making you feel welcome. See my pervious post on this place because it is still the same. I will say again some people enjoy the pool scene(which this pool is just OK) and some people enjoy the beach setting. This hotel has a fantastic beach setting complete with Old Dolfin bar on the beach so your toes never have to leave the sand. One thing that is new and i'm not to thrilled with is the 4 beds that they placed in front of the beach lounge chairs. The new beds obstruct the view of the beautiful Caribbean Ocean from the beach lounge chairs. It says they rent for $80US dollars. Not a fan of those. Also the only over negiative is The Breeze small hamburger grill just off the pool has gone to a lesser quality beef for there hamburgers. Last times they were delishes and this time they had a bit of a sales berry stakish taste. No Bueno.Anyhoo, just so you get a little break from dinking Dirty Monkeys in your lounger I would recommend bringing a paddle ball set and a Frisbee to play on the beach by the water. Its fun diving after Frisbees and landing in the ocean. Speaking of the ocean this is truly one of the most beautiful oceans in the world. That must be why some people fly 13hrs plus to visit. We in the US are fortunate.This hotel is an older so not everything is perfect. I think the price compensates for that. Last but not least don't forget to tip. it really helps staff members out a lot.

 Golden Parnassus vacation
We traveled to Cancun for a vacation with friends. The service at the Golden Parnassus is excellent and outweighs the new and more modern structures that can be found at other resorts. The food was good, and everyone was very helpful and accommodating... very good resort, especially for the money!

 Best vacation resort ever
Best vacation spot I know of. Weather is always great even though it's a little hot and humid. Awesome stuff Happening Here. I would recommend this to any of my friends anywhere anytime. We plan on returning next year.

 Not as it once was
Have been to golden Parnassas many times but this time food choices were poor and it will be our last trip there. There are many great staff members that we will miss because management cuts corner on food.More

 Anniversary
If you're looking for the perfect hotel or resort, then sorry, keep searching. BUT! The Golden Parnassus A.I Resort is Excellent. My 4 day stay there to celebrate my anniversary was very warm and comfortable. My wife and I enjoyed every moment of it. Great Jacuzzi room and service. The food was marvelous and the guys were very hospitable. ( Martin in the lobby, Victor in restaurants, one of the best Jesus at the poolside bar, the entire staff in the restaurants. Our stay there was "excelente" this is the place to for your first time most enjoyable vacation. Love it!John &a Zed.

 Fantistic Vacation!
We loved everything! It was very relaxing and everyone was very nice. We had a cabana all week and Maria was very attentive. The hotel was perfectly located close to Porfirio's Restaurant and La Distileria Restaurant. I would highly recommend both. Do not waste your time going to La Esla - the big outdoor shopping mall. Big waste of time and money.