New York City, New York
Great for Families or Couples
Start with the only negative - as soon as we checked in we were kind of hounded for time share seminars. We literally just walked in, but the ladies were very pleasant, and could see that we just wanted to get to the room so she let us go. Other that that, the stay was perfect. We have a 5 year old, so we checked in and went straight to the pool, how relaxing! Luis by the pool is wonderful, always checking in with us and remembered our names the next day, and was our waiter the entire trip. The breakfast is phenomenal, Wilbur was our waiter most days and so pleasant. Anything you want to eat is there, and can eat inside or out. Swim up bars in all 4 pool areas, I highly recommend the margaritas....Dinner can be at La Jolla - Traditional Mexican with music; Isla Contoy - buffet every night and absolutely delicious! (Really)Issac was our waiter there and so great, gave us a special cheesecake on our last night. There is also La Basicilla which is adults only - didn't eat there but looks like fine French Dining; also a bistro for light fare. The Kids club is to die for if you're a kid, and you can do half or full days - they have their own water park with slides, video game room, cooking classes etc. The rooms all seem to have ocean views, we were in 812, considered oceanfront, but would have been happy with an ocean view as well. All rooms have balconies and amenities were clean and nice. Turndown service included at night. Gym is gorgeous, clean and modern. Water bottle and towel on every machine and cleaned all day with full ocean view while working out. Didn't get to the spa, but we plan on returning next year so will have a treatment next time for sure. The beach is perfectly located - almost like a private beach and since its almost north facing you don't get the rough surf like you do on the more southern strip hotels. Our 5 yr old could swim and not get pounded by waves like he did on our last trip. Also the ferry is right next door to Isla Mujares and Cozumel, but guys walk around the pools all day with water sport activities that you can do right from the resort - jet skis, boat trips etc. All in all, I highly recommend - have stayed in W hotels, Westin Resorts and high end places all over the world, and this is up there with them. Also planning to come with a group next time so the kids can all go to kids club together. Loved our stay there.