Grand Oasis Sens - All-Inclusive Adults Only , Cancun

 GO HERE!!! Great place, great price!!
I contacted the hotel reservations dept via email several times before my arrival with various questions & requests. They were always pleasant & accommodating. The hotel was beautiful & the room romantic, and we enjoyed the activities & nightly entertainment so much. The staff was very friendly & helpful. The sushi bar outside of the pool was very convenient for a quick snack, and we enjoyed playing ping pong while our sushi was being made. The staff even brought baby sea turtles for everyone to see & hold. We had a great time here, and we will definitely be back!!

 Grand Oasis Sens not ot so Grand anymore
Firstly I want to say that my husband and I have stayed at this resort now 4 times and have always loved this place. However upon our current stay we have noticed that the Grand Oasis Sens has a few glaring issue's. 1. Check in. We arrived at 1 pm and I know that 3 is the usual check in time however the place was almost vacant so I am sure one Sean kahan room was available but we were told we had to wait till 3pm. After multiple request to get our room we were given one at around 230. 2. All new employees. Wow everyone we come to know has all left the resort such as Luis from the box and Victor from the VIP bar. I realize that people move on but when all your long time people leave it should tell you something. Luis was the most raved about Oasis employee on TripAdvisor.3. Food quality has really really suffered we used to eat at the sian kahan beach bar and they had the best burgers but now all they have is the hippy chick menu that has burgers that are the worst tasting ever. Also last night only 2 resultants were open and the buffet is not open for dinner at all through the stay. I would say the food grade is B at best possibly the lowest quality allowed for human consumption and worse than a college cafeteria. 4. Construction this is one of my biggest complaints because they did not tell us that the property was undergoing renovations and when we requested a refund they told us to call Expedia so we did and Expedia advised us that the hotel charges a 2 night penalty per person to cancel. My main issue is they should have told us and we would have booked elsewhere. Not much of a vacation with hammers going all day and we'll into the night. I realize that renovations have to happen to improve the property but they should have advised us prior to booking or at least offered a full refund. Like I said it is almost like haha now we have your money too bad. It should be noted that the resort gave us a 200$ spa credit however that is only a start. 5. Unfortunately the entire Oasis Sens resort is very very tired, dated and is need or a major renovation not simply a minor lipstick on a pig type of renovation. Close the entire property and gut it floor to ceiling wall to wall. Then reopen as a brand new resort. 6. Yellow water from taps and not a faint yellow a nasty yellow.7. No more Sian KAHAN beach club bar with food service exclusive to Sian Kahan members. 8. Airconditioning in the room is completely absent I believe that if they cleaned the filters this may help but hey I am just a traveller. Now for the positives.1. Staff try very hard to assist however all the issues encountered at this resort are a product of the corporation. 2. Changes in the front lobby with glass walls being installed allows the airconditioning to cool the lounge areas and check in areas. However this again is lipstick on a pig and won't help long term. 3. The Buffet now has airconditioning that works but hey that I feel is a requirement not a option. We unfortunately will not be staying at the Oasis Sens again until they do a complete remodel and a proper one at that. We really wanted to say Oasis we love you too but we just can't at this time. One question I have for the owners of the Oasis is. Does the Oasis Love us because it sure does not seem that way. Kyle and Chris 4 time Oasis Sens customers.

 Birthday trip
I found the staff to be very friendly and helpful. The food was good, and the hotel was clean. It was dated and a bit warn, but if you don't get hung up on that, it was an excellent place to vacation.More

 Grand Oasis Sens
Fun place to spend time at the beach. Get involved in the activities from beach volleyball to bingo for even more fun. We tried just about everything. Most of the restaurants serve good, wholesome food. Absolutely, try the specialty restaurants. We tried the Box and the Black Hole for very interesting meals. The restaurants are truly worth it.

 Amizing Trip
I can only review my experience and to me, it exceeded my expectations. I arrived at 1:45pm and immediately was brought to the check in for Sian Ka'an, which took about 10 min. While there I was offered a drink, and they had Johnny Walker Black (impressed). My room (243) was ready early and it had a nice hot tub on the balcony. The A/C unit did drip water slightly from the vent, but with humidity close to 90%, it was not an issue to me. Yes it could have been colder, but I was never uncomfortable. I ordered room service and started my day.The pool is amazing and the view was even better. There are plenty of daily activities with quick access to food and drinks. I ate at Maki Taco, Muérdeme Mucho, Coba, Moonlight, Hippie Chic, and the Black Hole (one of the best dining experience of my life). All the food I had during my stay was delicious, but I am am not picky. The staff here works extremely hard at painting, repairing, cleaning, and everyone I came in contact was very friendly. I'm sure others had different experiences, and maybe some make minor flaws into major issues, but my trip was exactly what I had expected and I will definitely be returning. Tip: Take advantage of the 'Runaway' program and visit the other Oasis properties. We went to the Pyramid at the Grand Oasis and had dinner during Red Circus. This performance is not to be missed.Tip: Tip. These people work very hard and a major portion of their income comes from gratuity. Making the staff happy will ultimately make you happy. Be sure to bring all your tipping money in advance because getting money or finding change proved to be an issue.Tip for Hotel: Make it easier for guests to change money at the front desk. I was told I would have to get on a bus for five minutes to find a bank. I had several $20 bills that I wanted changed into $1 or pesos and was unable to. The money was back to the staff and I was not able make this conversion on the property.

 Fun Place
Fun place but need to be open minded! Foam pool party a hoot and the guy that runs it is a riot of laughs. Be careful with their "packages and upgrades". Very hard to get into the restaurants if you don't have the top package. The Back Hole Restaurant - blind tasting is a must

 Not Good
Our stay was April 6th-11th, 2017. We booked this hotel knowing it would not be a 5 star resort. We booked it as we were under the impression this was a fairly nice, good, fun, topless optional, party resort.Our 1st room was in the “remodeled” 9th floor. The room was disappointing since it did not have a balcony or tub both of which we booked & paid for. After hours of deliberation with the Concierge, we moved to a room on the 8th floor. It was actually the same as the 1st room but had a balcony and tub. Yay!We only had hot water on our 1st & last day. The electric went out several times. The elevators worked sporadically. The lines for dinner reservations were ridiculous so we were unable to book at their specialty restaurants. There were lines to the buffet, as well as at the Hippie Chick for lunch. The food was poor.Pool drinks are served in small, plastic cups. I actually watched the swim-up bartender run out to pick up cups & “wash” them. Very risky to use one of their cups that were obviously not properly cleaned.Room service came with an $11.00 delivery fee. The hotel was littered with stairs. Unnecessary stairs that were not serving any purpose other than being hazardous.The only saving this bad experience were other guests!! We met some very nice people who made our stay better. Other than the guests we met, the good things were the coffee shop, the foam party & beach.Nelson in Concierge was the only staff member who was pleasant and helpful. Nelson deserves a big shout out for providing the best customer service during a difficult situation. PS-the hotel next door, to the south offers great beach massages for $40.Unless the hotel under goes extensive renovations, we will not return.

 Initially Worried But Had a Good Time
Booking this hotel was a departure from what my wife and I usually book. The main reason why we chose Grand Oasis Sens was because we were traveling with friends who had a specific price in mind (budget price range) who also didn't want to stay in a dump. Grand Oasis Sens seemed to fit the bill (the fact it was adults-only was a bonus) although as I monitored reviews leading up to our trip I was very discouraged about how things would be. While I'd say that reviews (for any resort) should be taken with a grain of salt, I believe the fact that I read so many also helped temper my expectations and make the most of our trip. I'll preface that we go to Mexico fairly often (at least twice a year) so that experience also assisted with being prepared for almost anything.Things were far from faultless: our check in wasn't the fastest, the first room we received was already occupied (we laughed this off instead of getting mad), restaurants sometimes took long to get food, half of the front desk closed for the week because the roof had major leaks due to heavy rain, reservation desk is supposed to open at 8am but no one shows up until 8:30am, etc - a lot but honestly nothing major enough that we were going to let derail our trip with good friends.You absolutely MUST take initiative and make reservations to the restaurants. If you allow yourself to miss out on these you're almost guaranteed to hate your stay here. Post vacation, I'd say this one aspect hands down transformed our vacation in the best way. We continued to say that if we didn't bother with reservations and stuck to just the general (non-reservation) option of buffet we too would be among the many bad reviewers. With this said it may not be easy. For me, it was - mainly because I am naturally an extremely early riser so without fail I was first in line on any given day I decided I wanted to make reservations. Sure you're on vacation, but if you want to experience the full potential of this resort you or someone in your group should make the effort to wake up at least one day and make as many reservations as you can. They will usually only allow you to make reservations for up to 2-3 nights ahead, no farther. Which means to get dates past that you will have to plan to make reservations early at least once more during a standard 7 night stay - worth it. In some cases I was able to make reservations outside of the regular process based on being nice and making friends with some of the specific staff at certain restaurants themselves - this is not guaranteed but if you're someone with charm/gift of gab, give it a try. The hotel itself was far from the nicest my wife and I have stayed at however their food program in the a-la-carts restaurants was one of the best I've experienced. For example they actually had correct flavored truffle components most of their restaurants - most Mexican restaurants state "truffle" because their dish has some sort of mushroom in it, which is not the same but this place actually have truffle honey, and truffle aioli - as tasty as a dish I'd get at home. The offerings are plentiful and most dishes hit the mark. Our favorites were Sakura Sunset, the Benazuza breakfast (which is free and not really known about) although The Box, Taco Maki, Moonlight, Muerdeme Mucho and Hippy Chic Grill were all very good as well. Black Hole (dining in the dark) was a cool experience, the food was hit or miss - tip: bring a sweater or wear a long sleeve, it's pretty cold in that room.Another common complaint among the reviews was that people couldn't get seats by the pool. Yes, people reserve chairs here and yes there are signs saying not to but after many years of vacationing (specifically in Mexico) this is just the game we have to play. At one point. I actually saw someone saving a huge block of about 6 chairs using their bed sheet from the room, which was a bit far fetched and more so humorous. I'd suggest not to use a bed sheet however I would say for the sake of sanity and enjoying your vacation/pool time, do reserve chairs as early as you can but try to be courteous as well. Don't reserve more chairs than you have bodies (i.e. Don't reserve a chair designated for you to pile your belongings on). Don't reserve a chair early and then don't come out to the pool until noon. Don't put your belongings on the ground between your chair and the person next to you's chair - effectively blocking that access in and out. I never had any issues getting the chairs we wanted everyday (once again because of being an early riser) and my vacation was better for it.Our room was okay, dated a bit but fine. Never had any issues with AC. Toilet flush pressure is very low so it tricks you every time into thinking it won't flush but it does eventually. Brought earplugs and was never bothered with noise. Mini fridge was stocked daily. Our room was cleaned almost every day we were there.There is theft in this resort - there is theft in a lot of Mexican resorts and vacation destination resorts as a whole. With that said, I have never had anything stolen in all my travels because I limit the opportunities. Don't bring anything super valuable that you don't really need in the first place. Don't use the safes (this is where a lot of the theft happens). I don't even like trusting the safe in Canadian hotels so I definitely don't in Mexico. If by chance you have valuables you needed to bring I've always found locking it away in my hard case suitcase does the trick. And don't use those flimsy dollar store luggage locks either - make the investment and buy a decent one. At the end of the day I like to think people are good at heart but once again you have to limit the opportunity for theft. We spoke to a number of people at the pool who experienced it during our trip.We did not upgrade and personally I didn't feel a need to. I only drink premium alcohol and never had an issue getting the drink/brand I wanted. I tipped $1 usd every couple of drinks and they kept flowing (in many cases without even needing to ask). The private Sian Kaan lounge was almost always empty so no one was really even taking advantage of it and most people want to be social and around other people having a good time, which was happening in the lobby bar. The Sian Kaan pool and beach area wasn't anything special either - save your money.The entertainment was decent, live performances almost every night I believe. The downstairs kinky bar gets crowded and stuffy but on some nights has fun shows. We went into the town one night with the hotel entertainment team to The City nightclub and it was fun - good music but classic sardine can.Tips:- walk to the Playa Delfinas beach only about 7-10min walk from the hotel. Beautiful beach with a great photo op in front of the big colorful "CANCUN" sign.- definitely bring your own travel mugs (yeti's, bubba kegs, etc) - take the lids off before handing the cup to the bartender and always tip them when they fill those monstrous cups - you do have to get your own pool drinks (no pool waiters) but take the opportunity to meet new people at the bar and just cool off in the pool (swim up bar)- the pool is topless and there were a handful partaking in this at any given time - don't be creep and gawk, everyone is there to have a good time and enjoy their vacation - if you're someone that gets omelettes every morning, don't forget to tip the omelette chef every once in a while.- the cigar bar was a cool spot to spend a bit of an evening after dinner. They had flavored hookahs (you pay for) for non-cigar smokers, its fairly cool in this room too so bring a sweater if that bothers you. Overall despite the negative reviews leading up to it, my wife and our friends had a good trip.

 Awesome!!!
Our stay at Grand Oasis Sens was a memorable one. Me and my wife had a great time. When we got there we were given room which was not sea facing. When we asked it to be changed they gladly did and put us in a room very close to the beach (Room 247). The room was clean and well kept. The dressers are little old and repainted but overall we loved it. The staff is very courteous. Foods is even better, Good variety and choices. Remember to bring some formals for couple of their restaurants require it.

 would not return
The reason for our stay at Oasis Sens in September was actually a "free" trip. We originally booked at Oasis through Groupon in April. When we arrived, there were roof leaks and water all over the floor. They told us our room was also affected and they would have to send us to a different resort and give us the option to return within a year for free. From the looks of it, they weren't offering this to everyone as there was still people staying at the resort. We decided to return in September and I looked up the reviews a couple days before and they were AWFUL. My boyfriend told me the typical "only people who are mad write reviews, so they will all be bad". He was totally wrong. When we arrived I could definitely see what everyone was talking about. We got some sort of VIP check in so we sat down in an office and was explained everything, so we did not have any issues with "rude staff" at check in like most reviews. We got lucky and got an ocean view room, which was great and looked just liked the pictures. Our issue began when we decided to go down to the beach after check in. The beach is very hard to get to and this was annoying for us because this is the main reason we come to Mexico. This resort is more for “pool people”. The pool (two large pools) are right outside the door and down the stairs. To get to the beach, you have to walk all the way around the two large pools, and down two different sets of stairs to even reach the sand. Where this resort is located, the water is super rough pretty much always, which means the “red flag” is almost always up which means you cannot even put your feet in the water before a lifeguard starts running over and begins yelling in Spanish and pointing to the sign. We watched multiple people forced to walk away from the water, even if they were just walking towards the water the lifeguard would freak out. Most people come to Mexico to be in the baby blue water with a drink in their hand, not screamed at for walking towards the water. It was very frustrating because just one resort down there were 10-20 people in the water WITH a lifeguard keeping watch. We decided right then to visit Isla Mujeras for multiple days of our trip because we could not stand another day at this resort. The worst part about being at the beach (the whole reason we came), you have to walk up both sets of stairs and all the way around the huge pool to even reach a bar for a drink. There seemed to be a beach bar that was closed and I never saw it open. We spent day 2 and 3 on the island and it was 100% better than the water/beach in cancun. The last day before we left we stayed at the resort and there was actually a “yellow flag” which meant the lifeguard wouldn’t freak out. I could hardly even get in the water without getting knocked down by the rough waves. The sand was rough and seaweed everywhere. After two perfect days at Isla Mujeras, we were unimpressed. Our second issue was the required reservations for dinner. They stop taking reservations at 1pm and check in is at 3pm so the first day you are just SOL. There are a few places that you can walk in but the food was bland, and because of the weather most places were closed. We went in the office at 8am the 2nd day (when they start taking reservations) and there was already a line. Every one in line was complaining. We were told there were no reservations available for that day, but we could make one for the 3rd day. That means we were unable to make the “required” reservations for THREE DAYS. That is absolutely insane for the amount of money people pay to stay here. So end of story, 4 days at Oasis Sens, and we only ate there once. All inclusive is not worth it in the end, when it comes to a place like this. Staff was always friendly and there was no issue. In the end, if you are a person who likes to travel to a different county just to go to the pool, you might enjoy this place. If not, I would look somewhere else.

 Bartender Miguel! :)
The staff here is amazing! We have met several people who have gone above and beyond to give us the very best service! We met Miguel at the Lobby bar and he is extremely friendly and makes the BEST drinks. It has been fun speaking Spanglish with our new friend! He was also a bartender at the beach and gave us top notch service bringing drinks straight to our beach chairs! Highly recommend coming here and following our friend Miguel to whichever bar he is serving drinks at!