West Des Moines, Iowa
2017-09-11
Third year visiting, and STILL FANTASTIC!
Last year we visited the Grand Park Royal Cancun Caribe as a family of four. Two days after returning home, we sadly became a family of 3 when my sister and I lost our Dad and my mom lost her husband as he suddenly passed away. We decided that he would still want us to go back to the place we loved, so decided to return for our third visit. As always, the resort did not disappoint! This time we opted for the Presidential suite, which is a two-story room with a rooftop pool. Fantastic! Room was absolutely perfect, and was cleaned every day--which was not an easy job as we had sand pretty much everywhere. The reason we keep returning to this place and why it's so hard for us to want to go anywhere else--THE PEOPLE. The people who work here are incredible. Never have I gone anywhere and had better customer service. You don't have to lift a finger to do anything. They simply can't do enough for you, and are happy to do so. Honestly, I think that everyone in the United States who works in "customer service" needs to come here and take a lesson on how to do it. Seriously. Everyone works so hard all the time. It rained a couple days we were there, and they have people sweeping the water off the walkways AS IT IS STILL RAINING. Talk about a never ending job! Or people cleaning the banisters, and other small jobs that no one in the United States could ever be bothered to do. We love talking to people who work here and learn a little about them and where they come from, and how they came to work in this resort. In addition to everyone being helpful, friendly, and in general amazing, there are a few people I need to mention by name--that way anyone reading this review who visits will know who you need to ask for. Braulio G. is amazing. He has helped us now for 3 years visiting, and is excellent at his job. He is in Cocay Cafe, sometimes El Mirador, sometimes La Concha--always checking on people, inspecting everything, getting you whatever you need. One of the days I was sick (too much indulging!) and at the buffet he brought me some chicken soup, crackers, and a sparkling water with lime to settle my stomach. Also need to mention Noel, Verulo, and Julio from La Concha--excellent service, going above and beyond to do a great job. In El Mirador for dinner, Antonio is our favorite server, and remembers us EVERY time we go back--which is pretty impressive, considering he doesn't have Facebook, and sees a lot of faces. AMAZING. Also Misael and Jorge do an excellent job as well, always making sure we are taken care of and don't need anything else. If you have breakfast in El Mirador, make sure to ask for Hugo! He is absolutely fantastic, and will take care of you! Jovanna is one of the ladies who brings drinks around the pool, a job I can't imagine having to do, and is always happy and very quick! If you visit the Lobby Bar, make sure to ask for Humberto, who can make you a "rainbow drink." Trust me. Eating in El Oriental, Yajaira is a GREAT hostess who will give you a great table, and German will take great care of you. Recommends food that is delicious when you aren't sure what to get.The best for last--the ENTERTAINMENT STAFF. These people wear so many hats, I can't imagine doing this job. They entertain everyone all day by the pool, with so many activities--cornhole, beach volleyball, water aerobics, an obstacle course, pool Olympics, beach bingo, water polo, trivia--JUST TO NAME A FEW. If that wasn't enough, there are nightly events as well that they do--a comedy/music show, karaoke night, Mexican party, "anything can happen" night--and a Michael Jackson tribute show. So not only do they entertain all day, then at night they sing, dance, and entertain AGAIN. Some days I can barely get through my desk job, HOW could I possibly get through THAT job? So, in no order, some of my favorite people in Cancun: Nayeli, MeMe, Isabel, Gris, Edwin, Joaquin, Alex, and Leonardo. The best entertainment staff around!If you are planning to visit Cancun, VISIT HERE. You won't regret it. Counting down to the next time I can return...