Philadelphia, Pennsylvania
2017-08-19
UGH!
Hi All,First of all when I booked BOOKVIP I was a little worried because it was cheap and I knew there had to be some kind of issues. I want to say that when I booked my trip to Cancun, Mexico at the Krystal Resort Cancun, the agent was nice and helped explain my vacation. However, they failed to tell me that the presentation would be a timeshare presentation if you were interested in purchasing a timeshare. They did explain that we would have to do a 90-120 minute presentation and that we would give our honest opinion to say "No" if we needed to. First of all, this is exactly what happened to me upon arrival. We got the hotel and when I checked in, we were made aware of our 8am presentation the next morning. We were placed in room 1203. When we got to our room, it was sooooooo hot. They came to try to fix the air conditioner but instead we resorted to a fan and that is what we had to deal with for the six days. The air sorta worked better with the fan in the room also. They told us they could not change our rooms and that the "Caribbean is hot miss, it's not like where you come from". It's always hot here. Never have I ever been told that and I've been around the Caribbean a lot of times. My husband was not happy and we were dreading having to be so hot. Then they put us in the rooms for people at the discounted rate. The rooms they want you to buy are absolutely beautiful but that's not what we experienced. Next onto the day of the seminar. We started at 8am with an introduction to what we would be up against and then made our way to breakfast. At this time our tour guide/sales woman had breakfast with us and asked us a million questions about our future and our vacations and whether or not we would be interested in a timeshare and if this interested us. We kindly said, "No" and she proceeded to question us "why". We then moved on to the tour of the hotel and got to see the room that we would buy if we purchased the timeshare! It was amazing! Lastly, we went back to this "office" with all men and women sitting in it waiting to sell you! Very intimidating and we don't get intimidated easily! Eyes were all over us! We sat down. Theresa explained the time share and we still said, "No". At that point, Theresa called in Spanish for some help from the other sales managers. One came over to us and tried to lay on more S..t! We still said, "No", very politely. Then the owner, (former Dallas cowboy), Rafael Septien proceeds to walk over, shows us his Super Bowl ring and tries to continue to sell us the time share. My husband says we will talk it over when we get home and he proceeds to harass us big time. So my husband walks out and he starts yelling at me that we will pay the rack rate now that we haven't completed the seminar. Yells at me at the door and tells me he is taking me down to talk to Maria and Carmen about paying more for the room cause I broke the contract! This guy is f...... crazy. Even the other Spanish sales reps were taken back. He then walked away from me after I said ok to paying the rack rate per night. I was being so pressured, I didn't know what the heck to do or say. I left and went back to my room and tried to relax and enjoy my vacation. So, as far as bookvip goes it was ok but this hotel is horrible and should be taken off of your timeshare list of hotels! I hope that other places you promote are better then this dump! With all honesty, Visitors on August 15 from Philadelphia