Moon Palace Cancun - All Inclusive , Cancun

 Moon Palace Grand
We just stayed at the Moon Palace Grand and it was a good vacation. Would not say Great yet, but it will get there. Can’t say enough about our Butler, Hector. He was the best. Made thing so much easier for us. Also would like to give thanks to Francisco. He made everything so easy for us prior to our arrival. Eduardo showed us the Resident Room and it was nothing but spectacular. Hats off to him for that.

 Moon Palace Grand truely is "Grand"!
I have been a member of Palace resorts for some 12 years and the new Grand Moon is by far the most spectacular of all the resorts. It is truly 5 star, the new 'al a carte' restaurants are all open and very nice. The waterpark is a very nice addition for the kids and families. The standard Jacuzzi suites at the Grand are much bigger than at Sunrise or Nizuc, or at least appear that way. The adults only pool was very nice as well. The bottle service cabanas' and food service is a welcome touch. The nightly shows are much improved and the new Grand theatre is a perfect venue for them. All in All, the new Grand was well thought out and the planning was impeccable. The improvements to the wine selection and access to the numerous sommeliers in the various restaurants was a very welcomed addition. My overall experience was excellent, Top Shelf all the way!

 First Timers
We stayed in the Presidential Suite just above the old Lobby and it was outstanding. We had a transportation stop on one side and the Caribbeanio Restaurant and pool on the other with the beach only 50 yards away. Would truly recommend it to anyone. ⭐️⭐️⭐️⭐️⭐️

 What an amazing experience PlattJ
We have just returned from The Moon Palace Grand after staying for 11 nights at the end of September.Moon Palace Grand by name and Grand by appearance. The Lobby area on arrival was breathtaking, we had no problems booking in and we were taken to our room 321 in Block 85.The resort is very big, and the Golf Carts were a welcome asset.Room The room was spacious with 2 double beds quite comfy and double sinks in Bathroom, enough space for your clothes and a big spa at the bottom of the room.The only criticism was that the balcony was not covered and open to the rain so could not dry wet clothes, every alternate rooms on the 3rd floor had this problem, and we really should have asked for a change of room as it did rain quite a bit. Also there was no ceiling fan in the room only a wall air con which was very noisy, You either turned it up high and be very warm in the night or put up with it. I found it strange the the lights to the bathroom were inside and not on the outside wall. The room was stocked daily with soft drinks and Beers and the maids changed the towels every day. I heard that this was an older block and the newer blocks had better lighting and all the balconies were covered. Overall this was a big room quite adequate for 2 peoples needs.RestaurantsI had read over the last few months the problems regarding queuing for meals in the Buffet Restaurants and the a-la-cart Restaurants.We found absolutely no problems in eating at whatever time we wanted. Obviously in July/August there are more families with Children, and yes they did have problems waiting. So if you want easy dining come out of School Term time as the Grand was only really about 50% full in late September.We ate at the 3 Buffet Restaurants in the Grand, Nizuc and Sunrise, but found the Grand to be slighty better in terms of quality and choice. We also ate at 5 a la carte restaurants The Brazilian, Asian, French, Italian and J C Steakhouse. Overall the food in all 3 sections was outstanding, and the restaurants were beautifully decorated.The only bad meal was at the J C Steakhouse were the steak was underdone even when i sent it back. The buffet restaurants are all waiter service and they cannot do enough for you, even carrying you plate to your table, and always so friendly. I would say the nicest meals we had were at the Asian (like Chinese) and the French which was exceptional. You would pay a lot of money in England for that quality of food.Pools/ BeachYes the Beach is a real disappointment. Very narrow and full of Seaweed. There were people on the beach but hardly anybody in the sea. However the pools made up for this as they were outstanding, the large pool at the Nizuk was really big and the beautiful Adults only pool at the Grand. There was other pools as well quite spread out and you did not have to get up early to secure a bed or Parasol as the pools were not full being out of season. As i said there were golf carts taking you anywhere in the 3 sections.You could go to the Sister Hotel Beach Palace at a cost of 800 pesos (£36) return in a taxi for a nicer Beach if you wanted to.Resort CreditsWe used the credits for 3 things. A trip to the Isle of Mujeres unfortunately it rained all day, a wine tasting experience, but the best was a couples Holistic Massage and use of the Spa Facilities This was truly amazing, the SPA was absolutely breathtaking and well worth the money. We only paid 16% of the cost in tax for all 3 items, the SPA cost us just under £40 for the both of us, well worth the money.WeatherOf the 10 days we were there 7 were hot and humid with some cloud, 2 days it rained all day. and the 3rd day very cloudy with spells of rain all day. We had showers late afternoon some days and early evening and night. September is the wettest month in Cancun, so be prepared for spells of rain and into October. But it is hot and very humid so need good sun tan protection.Overall as i said the GRAND is amazing, the place is very clean and the gardens are always well kept.The staff are so friendly and were ever you went they were always smiling, and could not do enough for you either in the restaurants or in the general areas of the 3 sections. I Believe they are making the GRAND exclusive to members only and if you stay at the Nizuc or the Sunrise will have to pay to visit the GRAND , and the price to stay at the GRAND is increasing in October. So i was very lucky to stay here before it went exclusive. Thanks to all for a memorable Holiday

 AMAZING!!!
We have just returned from our best ever holiday, our eighth visit to Mexico, but our first at this hotel....we cannot express highly enough how amazing it was...opulent , indulgent and truly magnificent!!! One of our highlights was the couples massage a must!!! A big thank you to Nativydad at the Awe Spa..The staff are truly the jewel in this crown...Nothing is too much trouble, they humbled us with their attention to every whim....The restaurants are beyond good...we especially enjoyed JC Steakhouse and also the Grande Buffet where Fernando was especially welcoming and attentive.Would we come back??? You bet!!! Where's my passport I want to go back!

 Fantastic Holiday !!
We have just returned from two week holiday at Moon Palace Nizuc and after this being our 7th visit to the resort, I can honestly say the service and support from all the staff remains at the highest level. In particular I would like to give special thanks to Angelica (nizuc pool area manager) who gives excellent customer service, heckner and Jorge who works in the Mangler restaurant, always there to greet you with a smile and offer excellent service and lastly Antonio who is a chef in the Mangler restaurant who makes the best poached eggs . All these people contributed to the phenomenal service and experience of staying at moon palace. Highly Recommend this hotel or the Grand moon palace to anyone looking for a fabulous break away. Thank youMags and Justin March

 Best Service Ever!!!
Me and my husband have had the best experience ever here the staff is awesome!!! They are all very nice me and my family got mani and pedicure's by Jose Eduardo, Fatura del Rosario, Mayra Perez, Nidia KU, Ana Cuellar, and Anya Elena they did an amazing job taking care of us! And I could not be any more happier with there service! I would recommend Moon Palace to anyone the staff is great!

 Fun with some friends!
Moon Palace has done some add-ons to their resort and we wanted to share that with our friends. It was a very relaxing and enjoyable trip! It was also my husband's birthday while we were there and he was treated very special that day, including having our pool cabana all decorated by our pool concierge for him upon arrival in the morning!

 Huge luxury resort
You can't go wrong with the palace chain resorts. Having said that, Moon Palace is one of the older ones but still huge and beautiful. The spa at Moon Palace is one of a kind. Also, if you like golf, this is the place to be. The quality of the buffet and restaurants is excellent.

 Holiday to Mexico
The hotel was fantastic: the views were amazing, it was very clean and the staff were very helpful. The dining waiter we had for most of our holiday was named Maczdonlo Suldb, he was welcoming, helpful and very polite. He was always there to help carry our food and top up our drinks when needed. We would definitely recommend Mexico for a family holiday especially at the Moon Palace resort. For sure we would visit Mexico again.

 Holiday & wedding in Mexico
What can I not say about this place your every whim is catered for the place is truly amazing from the people to the facilities it really is palatial. You have such a variety of places to eat/drink and to chill, nothing is.too much trouble for the staff whether you tip them or not. The rooms even the standard room are beautiful and your every need has been thought off. I would like to mention the exceptional service from Miguel Angel Diaz Alpuche & Mario Garcia from the Caribeno and to the most kind and helpful Perla Rodrigues who made our holiday perfect

 Amazing as usual
This is our 6th time to stay here. First time with kids. We loved it. The resort is getting bigger and better every time we go. The new restaurants choices are great. My kids loved the crepe station. They ate 2 per day. Our favorite food was from the new Lebanese restaurant called Habibi. Our waiter Edgar and his assistant Adrian were great. They made great recommendations and helped us to try everything on the menu. Their service was phenomenal. The kids enjoyed the belly dancer show that came through the restaurant. The Paul Ponce juggling show was great fun. The Michael Jackson, Beyonce/Gaga and Lion King shows were a little hokey.

 Amazing service
Excellent service. Amazing hotel. Our boys had a blast. We had a misunderstanding regarding access to the waterpark at the Grand section. (Things had changed since we had originally booked the trip months ago). We mentioned this in the resorts survey and within hours we were contacted by guest services. We were contacted by Yennia Calvillo; the public relations manager and immediately given access to all the amenities in the grand section. The service, the food, the kid section all is excellent. We have been to many resorts over the years and have never gone to the same place twice..... we will be coming back to moon palace.

 Mrs Scally
Excellent wedding planner from the date we booked to our big day Laura kept in touch throughout the moon palace is an excellent place to get married service. Food and beach was great I would highly recommend this placeMore

 Nice hotel but never again
I stayed in the Moon Palace golf and Spa hotel in Nizuc on the last 2 weeks of September with my family. All the waiters and bar staff throughout the hotel are amazing and pay attention to every detail giving you the best possible service, especially Carlos V.C and Efrain [--] who work in the buffet breakfast every morning. The pool entertainment staff are hilarious and work extremely hard putting together games and activities to do through out the day and fun evening entertainment. Andrey, Rodolfo, Vivienna, Juan Carlos, Carlos (Charlie brown), Vanessa, Jorge, Caim, Rodger and Joel all made our holiday the best it possibly could be! However when it was raining you start to see all the cracks in the hotel. There were many leaks in customers rooms and throughout the main hotel lobby where they had to put buckets everywhere to catch all the water. The rain even caused the parts of the ceiling on Pez block to collapse which could of been a real health hazard. Whilst we was on our holiday we asked to purchase two trips using our resort credit we was told we could use, however the resort credit can only be used on a small amount of trips otherwise you have to pay extra. We was given a price by Edwardo who was a sales consultant in the hotel and was told we can only get this price for Xel Ha and Coba and Tulum tour if we took a tour of the Moon Palace Grand- (IT'S ALL TIME SHARE DO NOT TAKE THE TOUR! it took 2 hours and was a waste of time!) After the tour we went on to book the tours we wanted. However the staff we saw did not check with us or go over any details of the tours we wanted to do, she sat there in silence and tapped onto her computer until she said these are your tickets and did not even tell us which one was were which leading to us eventually going on the WRONG TOUR. When we returned from the WRONG TOUR we asked to talk to a manager as they was asking us to give them over £300 which is over 6000 pesos on a tour that you only see 3 Cenotes and was too dangerous to go in and snorkel as the cenote current was too strong and looked like the river Thames, it was also to dark to even see your feet as advised by our tour guide. When my family had got back to the hotel and spoke to the Public relations staff that we had been booked onto the wrong hotel they did not apologise once and they told us we still had to pay the money. When we asked for the manager the women called her supervisor- Oscar [--], he was standing less than two meters away and could see that we was upset refused to come over to see us. She even called his name and pointed to her mobile for him to answer and only then he did. Once he came over again he did not apologise once for the mistake the hotel made and did not offer any compensation or for the trip we originally wanted which was Xel ha. The sales staff at Moon Palace hotel only want your money, if there are any problems the staff do not care for you at all. Oscar [--] showed us no sympathy or care that this experience had ruined our holiday and just wanted our money when the hotel clearly make enough that they could of written off especially due to the fact it was there mistake. Oscar [--] was extremely rude to us and showed us time and time again that he does not care about customer's welfare. The most Oscar did was discount the trip 50% which still meant we had to pay over £150 which is over 3000 pesos for a trip that we did not want as we had already been to other Cenotes in Mexico and was promised a trip to Xel ha. What was worse it that we was eventually told that Xel ha was not even sold in the hotel, even though we was offered this by Edwardo and Andrea from the sales staff. Meaning we was lied to from the very beginning which you would not expect in a 5* resort which you paid over £8000 to stay at. We was left very disappointed in the hotel and its staff and would not recommend this hotel to anyone. All our credit goes to the bar, restaurant and pool entertainment staff as they work extremely hard day and night and made our holiday as good as it could of been.

 Love
The staff, room, food, activities and drivers are ahmazing! Had so much fun. Enjoy every bit of my stay. Didn’t want to leave. And the massage I received was AHMAZING from the spa!.tge clubs, the music and drinks were all top shelf!More

 Vacation Paradise
My husband and I visited Moon Palace Resort for the first time and stayed in Nizuc. We were privileged to have a wonderful Concierge, Heriberto!!! He made sure our visit was perfect! Our room was everything and more than expected. Guadalupe always came with a smile making sure all was neat and clean, thank you for your hard work to make my visit relaxing! Our pool was the best!! We considered visiting others on the resort but our Pool Concierge, Erik kept us at Nizuc with his charming personality and caring service, I hope our paths cross again. My husband and I dined in the Italian Restaurant, once again our service over the top!!!! Our server, Miguel Moreno explained the menu, helped us to make excellent choices, then spoiled us with a beautiful Strawberry flambé! We also indulged in the spa services at Moon Grand, each one was a much added relaxation to our stay! My favorite was our special couples massage! Wow! Our therapist, Mercedes and Lizbeth gave us a memory of a lifetime!!! Superb ladies! Thank you to everyone! Hospitality was over the top! I so hope to return and do it all again! Tennessee

 INCREDIBLE VACATIONS
We spent four days in the hotel. Many restaurants with excellent food and service, you definitely should try "Momo", Tepanyaki food. Complete locations for the whole family, special place for kids and teenagers.More

 Amazing facilities, food and service!
Recently visited Moon Palace & were amazed with the resort itself and had some of the best meals of our lives! So much variety and delicious buffet and sit down options. We loved Momo’s, JC Steakhouse and the sit down Mexican restaurant, which I can’t quite remember the name of. Of course the bars weren’t so bad either...Our favorite spot to visit everyday was the Swing Bar by the pool at the Sunrise. We went during the day while at the pool to see our favorite bartender Miguel (The Godfather) who was incredible. Great drinks, wonderful service and an added personal touch that made us excited to see him everyday. Then after dinner we would always go back to the Swing Bar to visit the night time bartender Ricardo Gonzalez who was amazing and took great care of us. He made everything fun and had great recommendations. Each one added something special, was so happy to serve us and made our experience one that we won’t forget. They gave us some great laughs and when we come back it will be to visit them at the Swing Bar!

 Moon Palace Nizuc and Grand
Excellent customer service, great new restaurants on the Grand side, enjoyed nightly entertainment choices and not having to leave the resort for a thing if we didn't want to. We also enjoyed the September occupancy versus August full last summer (2016).More

 Great Room and Food, Sub-par Beach
Our ocean front room was fabulous, five star quality. The dining was also top notch, five star offerings. The beach was a disappointment. Murky water, lots of seaweed despite the staff's efforts to keep the beach clean. As a result, few people used the beach and the pools were incredibly crowded. Worse, people seem to get up at 5am to "claim" a pool chair. By 7am every day all the pool chairs were claimed with few people sitting on any of them. Many remained "claimed" the entire day yet remained unoccupied the whole day. Staff did nothing the enforce the "cannot claim chair" rule. Because the property is huge and people prefer the pool to the beach, good luck getting chair anywhere near the adult pools unless you camp there overnight! Also, because the property is so large, if you room is on the fringes, you will have a long walk (or wait for the shuttle bus) to get the the main dining areas. If the beach and pool experience were better, I could easily award Moon Palace a Five Star Rating.

 Fantastic
Me and my husband visited moon palace for our honeymoon, we stayed in room 6810 ocean view suite. Everything was fantastic. all the staff were pleasant and friendly, they couldn’t do enough to help. There was two members of staff who stood out to me; each day they were delighted to see us and it was their pleasure to serve us. The attitude on these members of staff are impeccable..... Cesar Donuy pool service nizuc..... and Alejandra food court ( ice cream service) Nizuc. What a warm welcome we got each morning and lovely conversations we had. There is no need to leave the hotel, the food and activities are amazing. We are going back next year.

 Amazing 10th Wedding Anniversary!!!
Decided to visit the Moon Palace to celebrate our anniversary along with our 2 children, 3 & 1 years old.We were recommended to stay here after speaking to numerous friends and family members who have been here before. Despite this, the hotel surpassed our expectations in many ways. The hotel was beautifully decorated, the room was spotless and spacious with a hot tub that fit the 4 of us in. The restaurants were beautifully set and served delicious food. There are so many restaurants we didn't even get to all of them. We were waited on by friendly and helpful staff. The waiting staff even sang us a special song on our anniversary and surprised us with a little cake. A special mention to a hostess Ingrid of one of the restaurants at Sunrise who had spotted our son liked paw patrol and bought him a colouring book. It made his day and was a really kind and thoughtful gesture. She was a lady we will always remember as she was so warm and welcoming. We had an amazing holiday and 10th anniversary to remember.

 Our stay at the Moon Palace September-2017.
My wife and I returned from a 2 week stay at the Moon Palace on the 26 September-2017. This was our 3rd visit to the hotel, our first visit was in 2005, and we were given overnight accommodation at the Moon Palace in May 2016 as we were transfered there by Thompson after our flight was delayed by 48 hours. This turned out to be a great move as we was amazed at just how much the Moon Palace had changed over the years. This time we upgraded our room to a superior delux seaview room and when booking our holiday requested to be given accommadation in the Nizuc section which is central, and I also sent an email to the Palace group requesting this. On our arrival we were given the room 6324 which is on the top floor of the block called Alcatraz, and to be fair we couldn't have been better placed as it was literally a 5 minute walk to the beach and main pool and a 5 minute walk to the Nizuc lobby where some of the internal resturants are located including the breakfast buffet restaurant. ONe thing to be aware of, is that this block doesn't have a lift to the top floor, but on the plus side it's only 4 short flights of stairs to the top floor. One thing is for shore, you won't go hungry here, every restaurant we tried was of the highest standard with great food and wonderful service. One restaurant which stoodout was the steak bar which is located in the grand, the newest part of the complex which is just a 5 minute buggy ride from the Nizuc lobby. The staff who worked in the Nizuc section were all absolutely outstanding, from the ladies who welcomed us each morning into the breakfast buffet, right through to the room cleaners. There is however a need to bring special attention to a few people. The first is the poolside concierge, who's name is Erik. This man went above and beyond, on a daily basis he made a point of taking time to speak with us, offering assistance and help on every occation. On our final morning around the pool as a lovely show of effection he presented us with 2 pieces of chocolate carrot cake with strawberries, absolutely brilliant. The pool entertainment team were also great and a special mention goes to George, Charlie Brown, and a lovely lady called Bebianna. The poolside waiters also deserve a special mention as they worked so hard by serving drinks to customers around the pool. By ending this review, I ask myself this question, would I return to the Moon Palace, my answer is yes, in a heartbeat, but may'be when my 2 grandchildren are old enough to enjoy all that this outstanding hotel has to offer.

 Good holiday - Room for improvement
I have to say this hotel has loads of really great features the bar and restaurant staff being one of them but the few 'cons' this hotel has really let's it down ( probably to a 3.5 star on this occasion ).This was my second time at moon place but my first time having to deal with some of the activity teams as last year they was all planned for me and they are outright rude, I can't remember the name of the lady ( she has glasses ) on the activity desk but she essentially laughed in my face on one occasion.Also the "romantic dinner" was a huge disappointment. I booked this expecting it to be on the beach as advertised but due to the weather this was changed to indoors what's fine but at no point was this communicated. The room they put us in was not romantic at all ( it was the check in room! ) and two other couples walked out due to the food. Our room also flooded on one night and when we rang reception they made us feel like we was luring insisting they need to "verify" this.. a bell boy came and moved us extremely efficiently however the lack of communication after from management is shocking, id of expected ancall to see if my clothing/items was okay.. that never happened.Good points is the food, pools and rooms when they don't leak.I'd like to say I'd go back to moon palace but I'd have to have a serious this.

 What a fantastic holiday
this was our first visit to moon palace and loved every minute of it. We stayed in Nizuc rooms are lovely cleaned every day nothing was to much trouble. All the staff are friendly. Pools are lovely no trouble getting a sunbed. We went over to the grand and only one word WoW. Our favourite restaurants were Jc steakhouse and momos. Could not fault moon palace everything about it was perfect. JUAN CANTO. MULEDSAID SULUB. And JOSHUA ACOSTA. From the buffet at nizuc are 3 of the most hardworking pleasant friendly people you could wish to meet. Nothing was to much trouble for them. We stayed in room 8121 at nizuc beautiful view from our room. We will definitely going back next year to stay at the grand. Thank you moon palace for the best 2 weeks holiday

 Solid trip....friendly staff
Quick review....we stayed at Sunrise, and it met our needs. We had to change rooms because the rain leaked in through the sliding door, but it wasn't that big of a deal. The beds were TINY for 2 adults and 2 kids. The food was great...only complaint would be the sushi rolls....didn't meet my standards....sashimi was excellent. We didn't spend much time at the beach because of the expected issues, but we did release baby turtles one evening. My wife used the spa at the Grand, and it was one of the nicest spas that she has visited. We used the resort credits for swimming with dolphins, the spa and golf. It worked fine for us. We rented a car at the resort and visited the ruins in Tulum and Coba...no problems doing this...much better than a tour.I would likely visit a different resort next time because of the beach, but we enjoyed our time and the service was outstanding.

 Cielito Lindo/La Cantina
Excellent service from Francisco (wait staff) and Alejandro (manager). Lots of personal attention regarding the menu and our selections. Francisco brought us dishes he thought we’d like to try. He helped us understand a menu that was unfamiliar to us. Would definitely go there again if these two delightful gentlemen are there.

 On Site was awesome but beware vacation upsell planners and transportation
We visited Nizuc as a family of 6 this week. The ocean front rooms were outstanding, and our children ages 8 and 13 loved both pools including the flow rider. The Childrens club was great, and the restaurants were all above average. The buffet was so-so but that seems to be the way it goes at all inclusives. The staff were very friendly and helpful. Our only issues were with the vacation planners. There was a constant pressure to upsell. I had done the research and knew which excursions we wanted. When I requested them, I was immediately told we should do another and if we just went to a presentation we could get a big discount. WOW - the 2.5 hours of intense guilt sales tactics was NOT worth the discount!!! Excursions - pay the extra and use Mayan Adventures for everything. The BEST customer service. We used Dolphin Discovery and related services through the resort credits. The dolphin and ATV experience Were good but when we rode motor boats, we were approached by someone claiming to be an employee (with no badge or identification) claiming we ruined a boat and had to “pay big”. There was a language barrier but I insisted there was no instance and felt very threatened . We left immediately after because we no longer felt safe. Also - if using the Palace air transport, good luck. They picked us up on time but when our return flight was changed due to TS Nate, I could not get in touch with them and the vacation planners on site were VERY rude and unhelpful. We had to pay for a ride back to the airport. Overall - the resort is awesome but do your research on all the extras.

 Best resort ever!
Alway treated like a queen. Feel comfortable walking around by myself in the evening. The resort is beautiful. Love the golf course and activities. The food is always good. You can even eat the salads. Can't wait to go back!More

 Quality family time is awesome!
What an awesome vacation last week.My daughter, son in law and 3 grand kids enjoyed the ambiance, the food and just had fun.We were received with royalty and checked into a Presidential suite.The rooms are spacious and got a Jacuzzi in each bedroom. The rooms carry a bar with both alcoholic and non alcoholic drinks.These drinks are replenished once used.Various cuisine to choose from and you can obtain food all day.Numerous swimming pools with bars and nearby restaurants.The resort is quite massive.There is transportation to and from their other resorts where it is all inclusive. One can visit Beach Palace and enjoy the beach good and drinks.We also had some fun with sending off the young turtles.The service is great and this was my second visit.First visit I stayed at Nizuc and second was at The Grand which was the grand new resort.thank you

 WOW!
We travelled 36 hours from Australia to stay at Moon Palace and it was worth every second of travel!My family and I had an absolute ball! We stayed at Sunrise and I think it suited our needs perfectly. We felt like Sunrise was more suited to our 11 year old daughter but in saying that, we checked out Nizuc and thought this was lovely too.Some highlights for us were; the flow rider, the restaurants at Sunrise, our ocean view room with a hammock (divine), Wired teen lounge, the cafe, the many and varied activities that Sunrise had to offer (from morning stretching to bike riding around the 3 hotels to pool Blackjack to the fantastic nightly shows) and of course the Grand which we were lucky to experience while we were there.Our dining highlights included the Mexican at Nizuc (guacamole made tableside), the Lebanese at the Grand, the Peruvian at the Grand, the crepes at the cafe at Sunrise and the buffet at Sunrise. But really we couldn't fault ANY of the food. It was all delicious!!Now for our THANK YOU'S........A huge thanks to Joselyn who checked us in when we first arrived and went above and beyond to ensure we were happy and settled. To Thais and Debbie who helped us when we needed to change rooms. They were so quick at sorting out our issue and ensured that we were looked after.A big thanks to Ernesto the dancing ice cream chef! What a delight he was! Gracias Signor!Thank you to Gertrudis who would get a special drink made up for my husband over the couple of days he spent unwell.And thanks to one of the waiters (I feel terrible I don't know his name, but he would wear blue and he used to set up the Flow Rider bar every morning at around 7.30am). This signor would see me coming after my morning run and get out a bottle of cold water for me and have it ready for me before I even asked.To the flow rider boys........ they work soooooo hard. They stand out in the sun all day and are constantly helping people onto the Flow Rider which I'm sure is physically demanding. So thanks to Juan, Mario, Jorge Jasso and Javier.A special mention to Yonitsi and Alejandra from the Peruvian restaurant!! Thanks for you fantastic recommendations for dinner!And last but not least, the Entertainment Team! They work very hard (particularly in low season as it's harder to drum up business)! Thank you Patricia, Ana, Pancho (Francisco), Rodrigo, Abe and the absolute legend - Alexander (who had come from the Grand to work at Sunrise while we were there). Alexander is an absolute ball of energy and an asset to the Palace family. Also a special hello to Braulio at the Grand who remembered us from our stay at Playacar Palace 2 years ago and treated us as old friendsThe only downside to the Moon Palace is that we live so far away from it! If we were closer, we would be going here for our family vacation at least once a year!Thank you Moon Palace!

 Great place
From the moment that you walk in to the lobby (any of them) this place lives up to its name. The Grand was nothing more than that. Stunning. Check in was quick and smooth. We was in our room within 20 minutes. The bell boys were great. Our room .(85328) was impressive on first sight. Double jacuzzi bath and great walk in shower. The bed was huge. The mini bar was well stocked every day and the room service great. If I must find fault it was the Balcony. Very restricted view by 2 palm trees. Also when it rained ( which it does at this time of the year) the Balcony was un useable because of the bad leak in the roof. This problem was common place throughout the complex. ( needs attention) All the staff in the complex were more than friendly. I can't remember walking past any of them without a friendly "ohla" . The food was great with plenty of choices if you use all 3 hotels. It was very easy to move from one hotel to another via the lobby to lobby coach or the Bell boys with the golf buggies. I was disappointed that we couldn't use the on site Golf course due to the extensive refurbishment that is underway. Having said that the transportation to the other golf courses was second to none. At the moment there is extensive ground work under way on the entrance road. This is not a problem whilst you are within the complex. Ok so the problems are ??? Leaking Balcony roof. Ground work. Nothing to make me not what to come back to this great resort. Thanks for a great 2 weeks.

 Amazing
An amazing holiday. Staff were phenomenal and the place was perfect. The rooms were a little small but very clean. The Sunrise was the best of the 3 hotels, warm friendly and very accommodating. The grand was not that grand and it felt a little pretentious but overall an amazing place.

 Moon palace
Great service around the pool bar area from Rogelio Escoto and Elmer Rios made the great choice of cocktails and a pleasure to be around with. The chef who was behind the grill was fantastic with the food who made the perfect food had the captain Maurisio ucan made it so good to be around. The best pool in moon palace been visiting it everyday and it just gets better and better.

 Brilliant
Never submitted a review but felt I had to.Just came back from a week at Moon Palace.From start to finish an absolute pleasure. On arrival we received a cold drink and wet towel which was appreciated after the flight. You wall through to check in which was effortless. Bags all taken up the room ands wrist band given we were set within 15 mins of arrival. Room was great with everything you need. Cleaning of the room was impeccable along with a restock of the drinks which were great to have on hand.Food and drink was great with a wide range of different options. We ate in the main restaurant in the Nizuc for all breakfasts and a couple of lunches. Breakfast had a great choice and the chef doing the fresh eggs was particularly good, happy to do anything you needed and genuinely interested in how your stay was going. We also ate in the Brazilian, Momo Japanese and JC Steakhouse. We loved them all but the JC Steakhouse was another level. Great food (steak was one of the best Iv ever had) and the staff were amazing. Staff throughout the whole Resort were what made this holiday for us. Every single staff member was amazing. Even walking past us everyone said good morning and the service in all areas was the best we have ever received. I cant stress enough how good the staff are at Moon Palace are.We also had a couples massage which we used our Resort credits for which is well worth doing. All ready looking to return next year. If you haven't been get booking you wont be disappointed !

 Amazing food, wonderful staff
All the staff were extremely friendly and eager to please, nothing was too much trouble for them. The waiters even try to carry your plate from the buffet to your table! My favourite activities were paddleboard stretching and water spin (cycling in the pool), run by the lovely entertainment staff. My favourite classes were held by Daniela (paddle board) and Yvonne (water spin). I recommend trying a treatment in the Grand Spa as you get to sue the facilities which are lovely. The food was amazing everywhere. I will go back!

 Wonderful Honeymoon
Moon Palace Cancun is the Best Hotel/Resort i ve ever stayed at made even better by the Happy Atmosphere and great staff who can't do enough for you.We stayed at Nizuc part of the Resort which we Loved,Sunrise the 2nd part of the Resort was also very good but we were disappointed with the 3rd part of the Resort The Grand which has just opened & as of end of Oct 17 you have to pay extra if your booked in at Nizuc or Sunrise to visit the Grand i personally wouldn't pay for a Day/night pass but has some nice restaurants at the Grand.There is more than enough to do at Nizuc & Sunrise. Couldn't have booked a better place for our Honeymoon Top Drawer.

 Almost Perfect!
Stayed here for the last 2 weeks of September. Amazing place to go and would highly recommend to anyone, no matter what age. Hotel is split into 3 sections. We stayed in a concierge room in Nizuc on the border of The Grand. Lovely room, spacious, very clean (a few small ant issues) and amenities were great. The was a slight problem with water getting in under the balcony door during any rain showers. The cleaners put towels down but heavy rain flooded the room on the last night (7617 for hotel purposes - although I did tell them.)The lobbies were great. All of them amazing. Food was superb here, our favourites were the Brazilian and Momo’s. There is so much choice we struggled to fit everything in within the 2 weeks. Pools, activities and bars were all great. Can’t fault anything at all. So much choice that again, in 2 weeks we struggled to get everything after a few excursions. The real gem of the hotel though is the staff. I can’t stress enough what amazing people they all are. From the cleaners to the bell boys to the activity planners! Everybody was warm, welcoming and extremely helpful. Everything is great about this hotel but the service is the best I’ve ever known. Special mention to Gabriella of the Nizuc activity planning team - she is a credit to the Palace Resorts franchise!Thank you Moon Palace! We’ll see you again very soon. P.S. Stay in the grand so that you can access the whole hotel. While it’s not expected, you will feel like the staff deserve tips because of how wonderful they are.