Edmonton, Canada
2017-09-08
Amazing Resort, Great Staff!
We stayed at at the hotel last week of August. The resort is amazing inside and out. We stayed in family concierge, but we did not have the perks of family concierge (which was alright). The deck is amazing, we had an ocean view. The way the deck is built is unique, no one can see into your deck. We also had 2 outdoor chairs to sit on. The first two days when we arrived, tropical storm Harvey was just leaving, and we were in a downpour of rain. The hotel leaked a little, but staff were quick to clean up leaks. The rooms were amazing, cleaning staff did a very thorough job cleaning. There was also turn down service available. The only downside is that our room usually got cleaned at 2 PM, so even if we were out swimming all morning, we did not have towels to shower when we came back to our room. Mini bar was always stocked, however he never seemed to get enough water, it was one easy call to house keeping who would bring us water when needed. We ordered room service the first night, stay away from the pizza, definitely one of the worst I've had. If you want a piece of pita with sweet sauce, then go for it. During our stay, we are often at Naos (the buffet). Always a good selection of food, and staff was externally friendly and helpful. Notably, I would like to mention a few staff that made our stay amazing. Omar Garcia, thank you for introducing us to the Alfonso Trese drink. Your friendly attitude made us always seek you out at the buffet to be our server. A few others to mention, Orlando, Arlmando, Martin, and Miguel. You were all amazing servers, made our trip so much better with your friendliness. Also to mention Ascucion who went served us on the beach several times, we never got a chance to thank her. At Paradisus, there is an Aqua World, so no need to go across the street to book excursions. Go straight to Aqua World staff, unless you want to be sucked into a presentation with guest services to buy a timeshare to potentially get a discount. Aqua World staff is knowledgeable, and will book you for a trip. I booked a scuba diving trip through Fernando. The pool was great, both of them, and the ocean was beautiful. Lots of chairs to sit in, usually not too hard to find. During our stay, flags on the ocean most of the time were Red, however, we were still able to enjoy the ocean. Shows were decent at the hotel, however were repetitive. We seen Elvis and Michael Jackson twice (MJ was a great show though). I will mention the show that happened while MJ was getting ready lacked, and the singers were horrible. When the shows were at Avenue Bar, it was hard to see as the crowds were large, however when the shows were outside, there was lots of room to see. We only tried a few restaurants at Paradisus. On the first day we tried Blue Agave, it was very distasteful, and we left our meal and went to the buffet. We never returned to eat at Blue Agave. We made reservations at Vento, which offered a lot of food, 2 appetizers, 1 main dish, and 1 desert (with all inclusive package). Decent food, we enjoyed it. We also are at Market Grill which is an Argentinian style grill where hey bring meat to your table. Excellent meat, great service. We also booked at Fuego. We were weary at first, but the sirloin was AMAZING, I would go again just for that meal. Wifi was alright at the hotel, it was very spotty at night however. The lobby was also very hot, not much that the hotel can control as it is basically a tropic inside with all the plants. To note, the hotel also has a coffee shop opening during the day that offered coffee and sweets, as well as a ice cream and crape shop. Friendly staff there too! There is a store where you can purchase goods, and there is a money exchange inside the store if needed. Overall, this vacation was amazing, the hotel was amazing. We will definitely be staying at Paradisus again and will be recommending it to everyone.
