Usual Excellent Stay
The Westin Lagunamar Ocean Resort and Spa is just a fabulous Vistana villa property, with outstanding staff (more to follow), and is very well appointed. It's a great value. I am an Elite Owner there and I am always reminded why I spend money on my ownership and return at least twice a year, it's due to the value and special way they make you feel as a guest. It's right on the Caribbean in the heart of Hotel Zone. Carlos Gonzalez is the GM, and in my opinion knows very well how to manage his resorts. Of course, he has exceptional people supporting him. In particular:Alberto Ocariz, Operations Manager, Omar Rivera, Rooms Manager, Monica Murphy, Guest Experience Manager, Ana Escobedo and Pedro Aguilar, Elite Concierge (this stay), Ernesto Medina, Oceano, Armando Sanchez, Best Server in World (Oceano), Daniel (Oceano), Juan-Carlos and Javier (Bell). Javier was the first person we again saw and greeted us with a huge smile and sincere welcome. We instantly felt at home.Special shout outs for:Jose Perez. I believe he heads up the 'Fun Team' (they run fun daytime activities at pool and beach) and he also oversees the turtle program. To the latter I appreciate his talent in this as he always extends graciousness to us in learning about the turtles, and always makes this the highlight of any visit during turtle season. It's always a challenge trying to balance the safety of the turtles with interaction with the guests. I believe learning about them up close is crucial for people understanding the long odds they are up against.Monica Murphy. Knowing my passion for said turtles, arranged to have a hand created turtle, made of several colors of rice, drawn and waiting on the bed. Having participated in several turtle releases during this stay this set the stage. Very special they do these special things for guests. Lastly, Mr. Carlos Gonzalez. Although it takes a great team to be successful, success always starts at the top. His recent promotion to Area Director, Mexico Resort Operations, is a testament to the recognition he is receiving from Vistana in Orlando. As a Vistana Elite Owner, and SPG Platinum, I appreciate all his good work on every stay. All this tells me to recommend the Westin Lagunamar Ocean Resort for your next stay. You will be made to feel welcome and you will enjoy the value you get for your money spent.