The Westin Lagunamar Ocean Resort Villas & Spa Cancun , Cancun

 Pure Bliss
I stayed at the Westin for 5 nights and loved every moment of my stay. The staff was ever so friendly and helpful massive shout out to Eliu who made amazing cocktails! The food was delicious & the Mexican fiesta night was beyond amazing. The views were something else along with the pools. I would recommend this place for everyone traveling to Cancun

 A decent property, but not for me.
We visited the Westin Lagunamar for four days in September, 2017, on a promotional offer. We had a large bedroom with a kitchenette which had an ocean view. I like our room and the view was incredible. I also liked the two gyms (although the smaller gym had at least one treadmill that was not working correctly). We ate breakfast at the hotel restaurant and had dinner one night (pizza) at the one-site, open-air restaurant near to the ocean.My problem with this resort was mainly with the other guests. The resort has dedicated smoking areas, but the guests didn't seem to respect those areas. There were people smoking nearly everywhere. It was disgusting.We hung out by the quiet pool, but many of the other guests didn't seemed to have read that that specific pool was the "quiet" pool. There were a lot of people who brought their kids to the quiet pool, which resulted in the quiet pool being anything but quiet. Hearing kids screech, yell, and cry is not my idea of a quiet environment, and it is certainly not conducive to a relaxing vacation. The Westin Lagunamar has other pools, why do parents feel the need to bring their kids to the quiet pool? Lastly, we went to see the baby turtle release the first night we got there. I was so excited to see the baby turtles released, but it turned out to be heartbreaking. The staff told all of the spectators to stand still and not move if the water washed up onto our feet, because if we moved at all we might step on the baby sea turtles and kill them. Some of the guests didn't listen, and I saw at least two men move after the water washed up on their feet and in doing so they stepped on and killed some of the baby sea turtles. It was shocking and heartbreaking! My husband and I left as soon as it was safe to do so, but I was in tears. If the Westin Lagunamar really cared about sea turtle conservation they would make the safety of the baby sea turtles their #1 priority. It would be so easy for the Westin management to set up a rope barrier to keep the guests and spectators back a few feet away from the baby sea turtles during the release. That would go a long way towards keeping the baby sea turtles safe from getting stepped on and killed. Until they do that, I do not recommend observing the baby sea turtle release. It's heartbreaking to see other guests stepping on and killing baby sea turtles.

 Gorgeous views and toral relaxation
Just spent a wonderful week at the Westin Lagunamar - our first time in Cancun. We don't normally stay at this type of resort Dash where a lot of people are "owners" but our experience top notch. The presentation we attended about said ownership was actually quite pleasant and informative, thanks to Alfonso and Michael. This is the most gorgeous water we have ever seen right from our balcony view! The pools and swim up bars we uncrowded since this is the off season, though there were enough people to keep it from feeling desolate - we would 100% recommend coming this time of year. The weather was perfect, the water temperature gorgeous, and the breeze lovely.The service staff at this resort is FANTASTIC - every restaurant server we had was a complete joy. We especially loved Webster at Oceania, who humored my husbands many questions about fishing. The breakfast staff remember what juices and smoothies we liked (they are all fantastic) and were kind when we tried our Spanish out with them. You won't need to know Spanish, here however, as all the staff is fluent in English. It's embarrassing to be monolingual, so we'll try better on the future. :)Even the hotel doctor was great – I developed a nasty ear infection, which he treated for me for the cost of US$80. I was so very grateful that he was there. Charlie, our concierge, was very helpful and booking our excursion to Chichen Itza and the entire concierge staff was helpful to us. One note about that excursion – if you go, make sure you bring pesos. There are a lot of opportunities to buy souvenirs! We ate a lot of meals at the hotel, as we found the food to be very good. We also ate at Puerto Madero, and the Thai restaurant across the street. There bungalows over the water are really experience to behold!Brief negative: On the night that they were releasing the sea turtle hatchlings into the ocean, The guests wouldn't listen to the naturalist, and kept using their phones with the flash on. Some of them also accidentally stepped on some of the hatchlings – I couldn't believe it! It is of no fault of the hotel whatsoever - just people being ignorant. If you go to see the sea turtles released, do not plan on getting pictures! It happens at dusk to keep the hatchlings safe, so just EXPERIENCE it. It is a wonderful thing that the Westin does, and would be best if other guests didn't ruin it (or hurt the turtles!)One tip – instead of buying groceries at the extremely expensive market at the base of the hotel, go down the street five minutes to the supermarket there. It is a very short walk and well worth it!

 Birthday
The staff at Lagunamar were inviting and accommodating from the front desk staff to the bar staff. They could not have made us feel more at home. The room was beautiful and the beach was clean and of course gorgeous. Make sure you visit Elio at The Oceano Restaurant. His drinks are spectacular. He's a true talent! Williams and Jose will take care of you by the pool. Try the huevos rancheroes for breakfast at the Oceano. Will definitely stay at Lagunamar on our next visit to Cancun.

 Really good
Am a timeshare owner here, so biased and fussy. Beautiful, very well maintained buildings and grounds. Reception warm and efficient. Rooms very well laid out, well equipped and very clean. Staff well trained and pleasant. 2days in a row- no coffee in owners lounge. Spoke with consierge, waited 20 minutes, no coffee. Spoke with food services staff, who radioed kitchen. Waited 10 more minutes- no coffee. Restaurant where it comes from, 100 feet away. What a disgrace. This is a really good place to vacation. Perhaps the owners should be looked after as well.

 Is not a full Resort but rooms are nice...
I stayed 2 nights at the resort. I did my reservation few hours before the check in time and had to wait a little bit before getting into the room.. which is ok.Location: The Hotel: -The hotel does not have enough shadows in the pool area, the sun is very strong and it's hard to find an area that is shaded enough to relax. - Cancun is not a really safe town. I didn't like the fact that many of the rooms were easy access of the street and I found out someone jumping a garden fence behind the security guards in the front of the hotel. Many of the rooms have walkways facing the parking lot..Food Service: - Quality of the food was poor in relationship to the price. I ate from room service and in the restaurant on mexico Independence Party...- Why does room service end at 11pm? This is a resort. And that is unacceptable....Rooms:-Rooms have comfortable beds and many of them have your own kitchenette If you decide to cook. Nice TV and balcony views...Facilities:Beach Area: Very poor structure, not enough cabanas, trees or shading... worst than many hotels in the area...Gym: Nice. One of my favorites. Towers and Water available. Nice and new equipment... 24/7 really good.Market: I like that closes late 11pm.. you can find goods to cook in your room.. Concierge: So so.. service. But did the job.

 We'll be back!
This was our first time to visit, but it won't be our last! The resort is so nice, the employees superb, and the location's proximity to restaurants, shopping, and public transit made every day easy. First of all, a shout-out to Emma, Jonathon and Ximena at the concierge desk. They were so helpful and their recommendations were always great. Our villa was comfortable and had a fabulous view. And the infinity pool was divine! I also enjoyed the water aerobics classes each day. Nora, in the sales office, was delightful and by far, the best sales rep we've ever met with. The breakfast buffet was amazing! The transport service to/from the airport was also very professional. We can't wait to come back!

 Decent Resort
We just got back from our stay at the Westin Lagunamar. Great location, directly across the street from the mall and walking distance to several restaurants. A quick bus ride will take you up and down the strip for 12 pesos (less than $1 USD) which I strongly recommend as the taxis are $5-10 USD each way. As for the hotel itself, it was ok. Very clean and most of the staff was very nice. In one instance we asked our server for a bucket of ice and he said he couldn't give us one even though they have them and instead he brought us a plastic bag full of ice. We were a little put off by that. Their large main pool is also under construction and closed off which would have been nice to know before booking. The room was a little small but great view of the ocean (aside from the giant pool under construction) and nice to have a full kitchenette. If you're accustomed to 5 star hotels this is not for you but overall for the price it was a good hotel. Clean, safe and good view.

 R&R
This is my second time at this Resort, the service and Hospitality at this Oasis is top notch. The location is very Central, not too far or too close to the noise and excitement. This is one of the last mohegans that has not adopted the all inclusive craze.

 The Two Marcos (Poolside Servers)
This review is far overdue. Me and my mother come to the Westin Lagunamar every May for the last 4 years and we always enjoy ourselves immensely. Our most recent trip was amazing as usual but it would be a disservice to the two servers who treated us so well if we left them out. To be fair, everyone that we encountered during our stay was amazing and helpful. The two poolside servers (both named Marco) that served my mother and I the most, however, deserve an extra round of applause. To say that these two were helpful would be like saying that Picasso was just a painter.These two men, as well as others not mentioned, worked so hard everyday to make sure that everyone had a good time. They tended to our drinks and food orders at such a pace that you would think at some point they would screw up (and wouldn't even blame them if they did), but they never did. They were amazing. I remember one time in particular where the pool was super busy because the ocean was rough that day, and they handled it like champs. Even when happy hour hit and the crowd got bigger and crazier, they still made sure that everyone was taken care of. And just when you think they are somewhere taking a much deserved break, here they come to check on you and make sure that everything is great again.Credit should be given where credit is due and these two men are no doubt a major part of the reason we enjoyed ourselves so much. It really speaks to their work ethic and love of their job. It also speaks to the standards of the Westin Lagunamar so please keep it up.In a nutshell, the two Marcos are awesome and amazing. The only reason that we refer to them as Marcos is because we never got their last names, unfortunately.Thank you to the Two Marcos and the Westin!

 Absolutely Amazing Resort
This resort was absolutely stunning, beautiful clean and tidy rooms, amazing pools, outdoor areas and beach. The staff were so friendly and helpful the food and drinks menu was fantastic. We stayed here for 5 nights and I would recommend this resort for everyone that visits Cancun.

 Great bang for your buck!
This resort is part of the SPG villas collection. It is a GREAT alternative to Maui or Kauai. Now that being said, few things, in my opinion, can compare to the raw natural beauty of the Hawaiian islands. However, if you're looking for a great location with a beautiful beach and water, good shopping and restaurants, very friendly people, and high end accommodations, at a FRACTION of the cost, then Cancun and the Lagunamar is the place! We really enjoy this resort. It's become a wonderful get-away for our family. It is very well maintained. There are plenty of lounge chairs and umbrellas or pergolas for sitting at the pool. The rooms are updated and nice, ALL with an ocean view...no "garden" view, slivers of the ocean, or back wall of another building. This is a really big deal to us and a great perk. We love sitting on the balcony in the mornings and evenings, enjoying the ocean, watching people strolling on the beach, parasailing, etc. Another perk is the closer proximity to us from a travel perspective. Airfare tends to be much lower with more specials. Overall expenses, such as groceries and dining out are naturally cheaper too. The resort is in a great location. It is directly across from a really nice open-air shopping center which houses the aquarium, restaurants, and multiple retail stores. In walking distance are multiple other restaurants, as well as a more traditional mall, with a grocery store and other shops. Cancun also has great public transit, which tourists use all the time. The resort is a short bus or taxi ride away from downtown where the clubs and other venues are. There's a strong presence of security, but not offensively so or in a manner that makes you concerned. I was a little skeptical the first time we visited the resort...worried whether it could live up to my Maui expectations. I am happy to report that my concerns were short lived. We really enjoy Lagunamar! Its a great place for families, couples, groups, and singles.

 Fabulous resort
Just returned from a 2 week stay at this fantastic resort. The staff from check in to the housekeeping were so friendly and helpful. The resort is kept spotless clean even though there is some major redevelopment works being undertaken at present it did not affect the holiday. I would like to give a special mention about the guys around the pool especially Marco he is so smiley and happy and nothing is too much trouble he is a true credit to the staff. I would recommend everyone to visit totally FANTASTIC time thank you

 Nice Choice
Very happy with this property. The staff was excellent. I really think the beach was big and they have a great program for keeping the turtles safe. we even got to see baby turtles hatch. The wait staff were all so amazing. And marco by the pool had an amazing personality.

 Hot, Humid, quiet and relaxing
We stayed at the Westin Laguna Mar as part of a time share promotional in the second week of September 2017. The facility, pool, chairs, umbrellas, pool bar, beaches were all beautiful. We were there in the off season so it was not at all crowded and we didn't have difficulty finding pool chairs. The pool was lovely for just lounging and the pool area was fairly quiet, as most of the clientele were adults, not on some type of spring break.Marco, our pool waiter was awesome. He remembered our names and room number and was just an awesome guy. Our studio apartment was also very nice. It has a great balcony with pool and water views. The size was fine and so were the kitchen amenities. Everything was clean and modern and quite comfortable. Cancun was lovely and the location of the Westin as ideal as far as proximity to restaurants and shops.The lobby staff was lazy and not helpful.Our concierge, Victoria, was lovely and helpful. We were there as part of a time share promotion.Severo was our sales man. He appeared nice at first. Typical salesman charmer. When it came to trying to close the deal he brought in his boss. I don't recall her name, but she prided herself as the Argentine woman of the staff. She was so obnoxious and rude she ruined the presentation. If I had any inclination towards participating in the Starwood Owners program she ruined it. She is doing her company a huge disservice.

 Outstanding Family Reunion
This is my second time coming to the Westin Lagunamar, it was chosen as the perfect place to have our family reunion. We had a total of eight rooms which we wanted in close proximity to each other. Upon checking in we explained to the representative on duty at the Elite desk of our desire to have everyone together. They made it happen, special thanks to Brenda for going above and beyond to make sure everyone was satisfied with the room choices.

 Words can't even express my love
Hands down this is one of my favorite places. The wait staff was top notch...I will absolutely only stay in this hotel in Cancun...You must visit the Aquarium We went swimming with the dauphins it was affordable and an amazing experience...

 Outstanding Paradise Stay - Beautiful Resort
Love coming to the Westin Lagunamar Resort - always beautiful place on the beach. The rooms are fantastic, the people are great and the views unbelievable. Even with some pool upgrade in process - The resort is very clean and well organized. Everything you need is right at the resort or across the street. On our visit, our concierge was Ana G. - what a special person. She took care of all the details and follow ups that made our visit and side-trips so great. The rest of the staff was outstanding as well - everyone from the pool to the restaurants to the maintenance teams were friendly and provide outstanding service.This is an exceptional resort on a beautiful beach, with a negative edge pool over looking the blue water. Can't find it any better.

 Last minute reservation as needed to cancel st John
Lovely resort. Incredible staff! Need to mention Ana and Ricardo were the Best of the Best! Had a nice week and loved the pools. Husband loved the surf! Everything was great except the Taxi cab back from dinner one night - crashed in front of resort.Please buckle up people. One recommendation would be to use the Westin's taxi and have them also on the return. Other than that. Lovely week.

 This is not a western
The room looks better on the website too much walking too to get to eating area the elevator is old and no AC staff is unwelcoming best thing about this hotel is that you right in front of the mall. PS food is badMore

 August visit
We were unable to use our timeshare at the Atlantis during our usual week so we made a reservation at Lagunamar for four nights. Obviously the Atlantis is a one of a kind property but I was very happy with our stay in Cancun. The hotel is very nice and the rooms were updated and spacious. A few of the pools were closed for renovation but the infinity pool was open as well as smaller pool by the pool. The beach was beautiful and seats were always available. The nesting turtles were a nice treat to learn about. I liked that there were great restaeven urants right near by - especially the Distillery which was a lot of fun. The staff by the pool was very helpful - especially Jose Garcia and Joaquin Martinez who were very friendly and nice to my two teenage daughters who had a good time - good for a relaxing few days.

 Pleasant stay
We spent three night here and with exception of La Isla Mall next door we did not leave the resort !! Oscar helped us with the check-in. At first he wanted to give us a room on the second floor but then when we asked he gave us a beautiful room on a higher level. Thank you Oscar !! All the rooms have ocean view but some better than the others !! We enjoyed our balcony view !! The food was great too, we had lunch brought to us at the beach. We also had a chance of watching baby turtles released into the ocean !!I also did the 50 minute massage at their SPA and this is the reasons I gave them 4 stars and not 5 as I believe the price tag of $165 CAD I paid for 50 min massage was too much. Other than that the price of room and food we had worth every penny we spent on them :)

 Husband's birthday trip
We love the Weston Lagunamar. We came here to celebrate and relax. Everyone here is exceptional. A shining star was our personal concierge Alfonso Valenzuela. Not only did he book some great surprise events but he went out of his way to purchase birthday cards for my husband that I forgot to pack. Excellent customer service. That to me was definitely above and beyond.

 Beautiful Resort
Pros: This was a large and beautiful resort that offers multiple restaurants, the beach and a infinite pool. It has a mall directly across the street for a variety of low and high end shopping along with restaurants. There is another mall about a mile away. Downtown is a 10 minute ride on the bus which picks up in front of the hotel. The cost is only $1.00 usd. Cons: they constantly call you and try to persuade you to listen to a 90 minute presentation and buy their timeshare vacation which can be a nuisance especially when you are on vacation and just want to relax and enjoy.

 SAVED OUR VACATION!!
Saved our vacation!! After a terrible first night in another hotel to begin an 8-day vacation, we arrived in the morning at the Westin Lagunamar to the wonderful greeting "Welcome home". Not only did they have a great room for us but they allowed us to check-in at 9am!!! We couldn't be happier with this decision and our only regret was not choosing this place first! Gustavo gave us a beachfront suite and said he will take good care to see that our stay would be memorable. The resort does not disappoint!! The resort was clean, well staffed and the beach is to die for! Two moonlight massages, a romantic dinner on the beach, a day trip to Isla Majures for snorkeling and sailing, salsa dancing....oh, and we met some wonderful people enjoying their stay also. We have already decided to come back here next spring! Thank you Westin Lagunamar

 Excellent
Overall this is a great place to be, everything was amazing. Zabail sorry if i miss spill his name but upon check in he was really great and helpful. He made sure that we have the room with the best view. From bellman Edwardo was really great he explained everything about the area and resort. Housekeeping everyday they made sure that our room is clean. everyone is friendly and very nice. I am super happy that my hubby booked this resort. one thing restaurant was a bit expensive make sure to take cash. all restaurant are two mint walking distance and they are a lot cheaper.Just want to thank everyone at the resort. Everyone was amazing and friendly.Thank you for making my anniversary the best

 Lovely
Excelent choice, specially if you go with children, every room has a full kitchen, washer and dryer, well located, beautiful beach. Deffinetly would go again All staff is very helpful,good restaurants,many pools The only thing I would add is a playground for childrenMore

 Great Hotel for a Relaxing Vacay
This hotel is great for relaxing. It is far enough from all the activities downtown but yet close enough to typical tourist attractions like snorkeling and water sports. The hotel has no night life/activities on site. Beautiful grounds, great pool that overlooks the ocean beautifully. Nice hotel staff. Timeshare folks are a bit intense as far as pushing their packages.

 Fun in the sun
This is a great place for couples, families and any other combination. The resort is on the beach, great pools, great pool bars and restaurants. Spa is available for pampering and impressively stocked rooms to rest, prepare your food and relax in the jet tub. We recommend this property for relaxation, rest and sun.

 Perfect Vacation
This was a perfect vacation!! The location of this property was excellent and what truly set this property apart was their phenomenal customer service. Each and every employee of that we came across with, including the security guards in the front of the property treated us like their most valued guests. This, along with well maintained facilities throughout the property made this a remarkable and perfect vacation. Also, the concierge service was extremely helpful to us. For as long as you level set expectations with them i.e. "I don't have time to sit in one of your time share presentations, but need help with this instead" and they will helpfully and willingly assist. Attached are photos of our bedroom view shortly after sunrise. The pictures don't do justice to the magnificence at all.

 Top Notch Experience, But...
The location and service were top notch, though I wished they would have had some more activities and a larger recreation space so there is something to do on the inevitable rainy days. The staff was amongst the finest resort staff I have experienced though.That being said, I am not sure I would stay here again. This was the first time we opted for a resort trip that was not all-inclusive. I was, wrongly, under the impression that the quality of food and drinks would be better. This was not the case as the drinks and the food both had the same low level of quality as the all inclusive, but without the peace of mind of not counting pennies. Going forward I would switch back to the all-inclusive model for this type of trip.Also, if you go to the ownership sales pitch it was pretty professional and never felt like too hard of a pitch. We did not buy the package, but could certainly see the value if you had a family and wanted to go to the resort every year. Also, some "owners" told us that their annual fee went from $600 to $900 after a year. I don't think that is something that changes the value too much but certainly should be taken into the equation.If you stay here you will certainly enjoy it, but I hope the extra color I was able to provide was helpful.

 Cancun Vacation
Great location on the water and in the middle of the island close to great high end shopping and local restaurants. Beautiful beach, good hotel restaurants and accommodating staff. Our room even had a small kitchenette fully stocked and a washer and dryer. Catch the local bus just outside the hotel to get around. It was cheap, easy and fun to go on. The buses take you all up and down the island.

 Good family resort, Great Location
I love this resort. It is a combined timeshare as well as hotel. I am an owner of a Sheraton Timeshare in Orlando and they treated me like an owner in Cancun. If you an owner you receive a discount on the meals you eat at the resort. Oh BTW it doesn't discount the drinks.The also offer a tour of the resort which is optional, if you are interested in receiving a discount ticket to a tour or activity around Cancun. We took the tour it was roughly 90 mins and they discussed Westin Adventura. It is more expensive then a timeshare in Florida and we said no. There was one other person (the closer) and he was quick to see we were not interest and said thanks and left. For those who do not like to waste time on the presentation just say no to the concierge when ask and that would be it. In my opinion soft sales, but I am already an owner there so it might be different to a non-owner.We got a one bedroom suite. It had a King Bed in the bedroom and sleeper sofa in the living room. My kids said the sleeper was comfortable enough, but prefer a regular bed. Kitchen was fully equipped for those who want to cook (we made breakfast twice).The main pool was half closed due to maintenance, but we had still have the lower half and the quite pool available. This was more then enough, even with the hotel and timeshare most full for the week.We ate twice a Duna and I have to say the taco were delicious and starter nachos as well. What makes me recommend this resort to anyone who wants to stay in Cancun is location, location, location. You are across the street from La Isla Mall (outdoors), well as a short walking distants to Luxury Avenue Mall (Indoors).For those who need to cook their is a supermarket is Luxury Avenue Mall, if you need to pick up water, milk, and other drink and food items.The beach was clean and neat. The sand was powdery and cool to the touch even on very hot days. If I am going to Cancun again I am coming back to Lagunamar, but to make the kids happy I'm getting a 2 bedroom.

 Rain, Sun and Fun
We are finishing up our 5 day stay at Westin Lagunamar and can't say enough great things about it. We did a short stay exchange through Interval - a don't regret it for a minute! The weather was off and on rain the first few days but when it stopped you could still enjoy fun in the pool and swim up bar or stroll on the beach. It's still very warm even with some rain. The last 2 days were sunny and almost too hot. We decided we enjoyed the off and on clouds more! We had a 1 bedroom villa in building 7 on 5th floor and had an amazing view. Large bathroom and bedroom - very clean and updated. Like others have mentioned all rooms have ocean view so you don't have to pay extra to get a room with view. I don't believe any rooms face the boulevard which makes this hotel awesome. We noticed most other resorts have boulevard and ocean view that I'm sure you pay a lot more for so you can't beat this hotel. Staff were all very friendly and helpful. Bus was very inexpensive when we took it to grocery store. Being able to cook in our full kitchen saved us a ton of money and we grilled some of the best steak we've ever had. 2 pools under renovation but infinity pool and smaller pool by building 9 were both open. I believe those 2 pools will be under construction soon. The beach is just amazing! We saw 4 turtles in the evening and watched staff collect the eggs. They have a turtle conservation program and have a small area on beach near hotel where they keep the eggs until they hatch. They usually release the baby turtles at 7:30 pm but you need to check with security or lifeguards every afternoon to see if they will be releasing them. So cool to see these little turtles released into ocean. We took ferry to Isla Mujeres and rented a golf cart but is not something we would do again. We must have taken the wrong road because we drove from the ferry area to the south end and only saw foliage and a smelly dump. The ride back on east side was by ocean and much nicer drive. We were only there for 2.5,hours and decided it wasn't our cup of tea. The ferry ride was best part -especially seeing a sea turtle swimming by our ferry. We're sad to leave but have already decided we'd like to return with our family and friends next year. We truly enjoyed our stay here.

 Some good, some bad
Pros: -Amazing location-Beautiful pools, especially the infinity pool (though they were doing construction on 2 of the pools when we were there and they weren't accessible) -Love the kitchen, balcony, washer/dryer and hot tub bath in the rooms-Great service at the restaurants (though why is almost everyone male? this seems to be a Cancun thing at most of the higher end restaurants in the Hotel Zone too)-Housekeeping was fast and very goodCons: -Front desk staff and concierge were clueless, often giving incorrect information on basic info like where things were located *in their own hotel* or what time sites were open or ferries left. They seemed way more interested in selling time shares. -Concierge pre-stay was MIA - we tried to book the shuttle from the airport responding to the pre-stay email sent by "our personal concierge" but got no response. Apparently our guy was on vacation and didn't bother to forward his email or set up an out of office, so we never got a response after multiple emails and had to get a super shuttle from the airport. Not the end of the world, but not Starwood-level service. -Funky smell throughout the hotel (possibly because it was rainy?)-Ridiculous rates from the taxi recommended by the hotel ($15 for 1 mile)Overall: we had a lovely time, despite the minor annoyances listed here that could easily be fixed. Worth it if you're paying with Starwood points, probably not if you're not.

 Favorite of ours for Labor Day weekend
We love coming here for Labor Day weekend. It's so relaxing. Mostly adults here and the resort isn't as crowded. The temperature is milder and the beach is still outstanding. The staff is very attentive and make your stay a real pleasure. Also worth mentioning it's just across the street from the best shopping mall. It has all the best stores... Gucci, LV, all high end stuff and with the exchange rate it makes shopping for luxury items much more fun!

 Liked it
Westin Lagunamar is not your unique/exotic resort but it offers a great value. Our room had full kitchen with a fairy sizable fridge. Grocery stores were in 7 min walking distance. You do not need all inclusive here. Shopping area across the street offers various lunch and dinning options. We took Westin 's $350/4 nights offer we received by email, declined $150 offer to attend 90 min time share presentation and had a great time at the beach. Good job Westin.

 So relaxing
The beach is so beautiful that it is worth the trip from London.Holiday can be cheap too as you have your own kitchen to cook.12 pesos to get on a bus to buy groceries or going around town.You are spoiled for choices with the pools area.Love it!!!

 Excellent!!!!!
My family and I travelled to Cancun and stayed at this beautiful resort. Customer Service and professionalism was superb!!!! Rooms were clean and very modern. The views from the rooms were fabulous!! The resort is conveniently located right across from the Isla Plaza that has restaurants and shopping stores to visit. The restaurant on resort grounds were just ok, not bad, but not amazing. Overall, I will be returning to this resort in the near future. I cant express the level of customer service that was provided to us :)